As a key influencer and change agent, you will partner extensively across cross-functional teams-including Commercial, Billing, Laboratory Operations, IT, Patient Services, and Health Plans-to deliver seamless solutions that support regional growth strategies, lead field support with Customer Solutions Resources, ultimately implementing strategies that elevate the Customer Experience, improve outcomes, and drive long-term customer loyalty. This role is ideal for a strong leader who can guide the team on problem solving with a Continuous Improvement mindset who leverages advanced project management, business analysis, and data-driven insights to drive operational excellence while delivering a world class customer service.