This role also involves mentoring junior FSRs, influencing product design for supportability, developing comprehensive technical content to maximize customer success, and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives. The Senior Field Support Representative will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance.