103 Results for

Senior Customer Service Jobs in Lansing, MI

Jobs

New!

Lansing, MI4 days ago

Full-time
Employee

Bachelor’s degree desired in computer science, data processing, computer information systems, data communication, networking, systems analysis, computer programming, information assurance, IT project management, mathematics, or a related field. The Senior IT Business Analyst serves as the lead business analyst for mission-critical applications, collaborating with clients and IT professionals to develop requirements, analyze data, and support project initiatives.

New!

Lansing, MI6 days ago

Remote

$105,000–$141,750 Per Year

Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation. The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud-Native API Microservices, and embrace an enterprise-wide DevOps discipline to deliver application faster.

Lansing, Michigan30+ days ago

To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff.

Lansing, MI10 days ago

Remote

$97,500–$131,625 Per Year

Reporting to the Director, Solution & Customer Marketing as part of the Solutions and Customer Marketing team, and working closely with Growth Marketing, Product Management and Sales, you will lead the go-to-market (including messaging, collateral and launches) for a new AI solution that enable IT teams at some of the world’s largest organizations to modernize their infrastructure. + Understand Alternative Solutions to Improve Competitive Position: Actively understand alternative market solutions and accepted approaches that customers may employ to solve their challenges to continuously inform product strategy and tune strategic messaging that feeds campaigns, enablement and customer programing.

Lansing, MI30+ days ago

Remote

As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.

New!

Lansing, MI4 days ago

$24.49–$31 Per Hour

The Senior ES Service Administrator specialist will review and track service contract renewals of existing Fujifilm Healthcare Americas Corporation (HCUS) customers and will work closely with the sales team by providing analysis for non-contract customers and to advise of any possible upcoming terminations and renewals for business generation opportunities. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Lansing, MI30+ days ago

This includes advancing services already attached to new product bookings, expanding non‑attach and whitespace Services opportunities, collaborating with partners to progress partner‑delivered engagements, and optimizing sales motions to maximize revenue across defined customer segments and Ideal Customer Profiles (ICPs). Close collaboration with cross‑functional teams, especially Product Sales, Professional Services, Product Management, and Partner leadership, is essential to jointly identify, shape, and close Services opportunities.

Lansing, MI23 days ago

Director will operate as a key cross-functional leader, working in close alignment with Product Sales, Professional Services, Partner Leadership, Product Management, and Executive Leadership to ensure alignment, forecast accuracy, and consistent execution against the company’s strategic and financial objectives. This role owns the enterprise‑wide global Services revenue number and is accountable for building, executing, and scaling a comprehensive Services Sales strategy that accelerates growth, expands services penetration, and strengthens Verint’s position across AMER, EMEA, and APAC.

Portland, MI23 days ago

$40,000–$60,000 Per Year

Insurance licensing (Property & Casualty) preferred, or willingness to complete required licensing (Licensing support is available; required licenses must be obtained within 30 days of hire). Youll interact with customers by phone and in person, handle service requests, update records, and work closely with the team to ensure excellent service.

Mason, MI30+ days ago

$40,000–$60,000 Per Year

East Lansing, MI13 days ago

$20–$30 Per Hour

Welcome to Meiers Lombardini Lemanski Insurance, where we believe in building lasting relationships and providing exceptional insurance guidance right here in East Lansing, Michigan. If you're ready to be a vital part of a supportive team and make a real difference in the lives of our community members, we encourage you to connect with us.

East Lansing, MI12 days ago

$20–$30 Per Hour

Welcome to Meiers Lombardini Lemanski Insurance, where we believe in building lasting relationships and providing exceptional insurance guidance right here in East Lansing, Michigan. We're looking for someone with a warm heart and a sharp mind to join us as a P&C Licensed Preferred Personal Lines Insurance Account Manager/CSR.

Lansing, MI30+ days ago

To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner. Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Lansing, MI8 days ago

The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.

East Lansing, MI12 days ago

As a Customer Service Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. As a second-generation State Farm agent who grew up in the area, I take pride in continuing a family tradition of service and building lasting relationships with our customers.

Mason, MI30+ days ago

We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year. Our community is at the heart of everything we do—we sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events.

Lansing, MI30+ days ago

Please review the video below and if you think our office is a good fit and you and you are ready to embark on an exciting career in insurance sales, we want to hear from you! https://drive.google.com/file/d/1BDUakdUJ5hgLtQ5NVBBNqBS4yeCn6gA1/view?usp=sharing . As a Customer Service Representative - State Farm Agent Team Member with Josh Orler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.

Lansing, MI13 days ago

As a Customer Service Representative - State Farm Agent Team Member with Jennifer Blumer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Williamston, MI30+ days ago

As a Customer Service Representative - State Farm Agent Team Member with Michael Chabut - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

New!

Lansing, MI4 days ago

St. Johns, MI30+ days ago

As a Customer Service Representative - State Farm Agent Team Member with Steve VanElls - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Lansing, MI8 days ago

$59,400–$99,605 Per Year

Process policy modifications for accounts within our direct written programs and assist customers with requests related to payment plan adjustments, premium transfers or waivers, and refund processing. This role involves assisting policyholders, agents, brokers, and Ameritrust Service Center team members with inquiries related to billing, premium audits, claims, and policies.

Ionia, MI30+ days ago

As a Customer Service Representative - State Farm Agent Team Member with Ryan Secor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Lansing, MI7 days ago

Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success.

Lansing, MI7 days ago

Saint Johns, MI30+ days ago

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Eaton Rapids, MI30+ days ago

You will be responsible for managing the front desk, greeting visitors, answering phone calls, assisting with payments, and directing inquiries to the appropriate team members. ROLE DESCRIPTION: As a State Farm Agent Team Member - Receptionist, you will play a vital role in providing exceptional customer service to State Farm policyholders.

Grand Ledge, MI11 days ago

As a Customer Service Representative - State Farm Agent Team Member with Cheri Locker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. WHAT IS SPECIAL ABOUT OUR STATE FARM OFFICE: Experienced agent with 30+ years as a State Farm Agent in Grand Ledge who values building relationships with customers.

Lansing, MI10 days ago

Remote

Position Summary:The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. Company Overview:Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base.

Fowlerville, MI30+ days ago

New!

Lansing, MI5 days ago

Maintain track record of successful project completion on or ahead of schedule, on budget, with maximum financial return, highest quality, and greatest community impact – including the ability to effectively communicate with and manage a third-party team. The SVPD works closely with the President of Cinnaire Solutions and other Cinnaire Business Leaders on all matters related to the organization’s real estate development work and manages and coordinates the implementation of development projects.

East Lansing, MI30+ days ago

Full-time

This role serves as a key liaison between internal stakeholders, members, and a Third-Party Administrator (TPA), ensuring claims are handled in compliance with the Michigan Workers’ Disability Compensation Act and aligned with organizational best practices. Analyze claim trends, loss drivers, and performance metrics to deliver data-driven insights that inform proactive risk control initiatives and long-term workers’ compensation strategy.

Lansing, Michigan22 days ago

This position is virtual and open to residents of the 50 states, D.C. Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. 7+ years of experience independently handling payroll tax notices, amendments, and multi-state registrations.

Lansing, MI30+ days ago

As a Senior Specialist - Technical Sales, you will be in a customer facing role, handling the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large projects and driving incremental specialized product growth at all levels. You will possess specialized product knowledge, deliver presentations and product demonstrations to customers and sales representatives and will have a continuing role in customer support to address customer questions or issues in the usage of the products.

Lansing, MI7 days ago

Thiswill be accomplished within Tecomet's principles of continuous improvement, customer driven innovation and a win first culture, while meeting company financial and other performance metrics. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Lansing, MI18 days ago

Remote

$80,000–$100,000 Per Year
Full-time

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Lansing, MI18 days ago

Remote

$80,000–$100,000 Per Year
Full-time

New!

Lansing, MI3 days ago

Remote

$125,000–$168,750 Per Year

The role partners closely with GTM and People leaders to translate business strategies into hiring plans, with a primary focus on Sales and other GTM roles across all levels. + Develop and implement scalable hiring strategies and recruiting programs for priority GTM segments, including pipeline initiatives, sourcing strategies, referral campaigns, and talent communities.

Lansing, MI18 days ago

Remote

$55,000–$75,000 Per Year
Full-time

Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

Lansing, MI17 days ago

Remote

$23–$27 Per Hour
Full-time

Lansing, MI7 days ago

$124,000–$155,000 Per Year

As a Senior Delivery Manager in the Privacy Solutions function , you will play a critical role in driving the successful implementation of privacy solutions (Expert Determination, Process Reports, State Opinion Letters etc) for Datavant's clients assigned to your portfolio. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.

Lansing, MI10 days ago

Remote

Job Overview: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.

Lansing, MI7 days ago

Remote

Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Supplier Medical Process Specialist focusing on vendor governance to join our team in one of our Managed Care business units across theUnited States.

New!

Lansing, MI3 days ago

Remote

Full-time

Professional CertificationsNone requiredYears of Professional Experience10 years of professional (an additional 10 years of experience may be substituted for education)Desired experienceExperience working in an Agile environment. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES: SSG will not make assumptions regarding your qualifications.

Lansing, MI10 days ago

Remote

$164,500–$222,075 Per Year

Principal duties include leading Rocket's responsible AI legal program, advising on product development, commercialization, and go-to-market strategies, and serving as a key legal resource on technology transactions including licensing, strategic partnerships, and M&A. + Monitor, analyze, and advise on developments in AI law and regulation, data privacy, open source, and other technology-related legal areas that affect Rocket's products and business, and proactively translate regulatory developments into actionable guidance.

Mason, MI30+ days ago

3, 5, 7+ years of experience in FP&A or a similar Financial Analysis role* Consultative and Collaborative approach as a partner to the Business* Strong Financial Modeling and Analytical skills* Strong Problem Solving skills/experience . If you take ownership of your work, have a strong teaming/partnership oriented approach to your work, and thrive in a supportive environment that expects you to ask good questions to create good deliverables, this is a firm you need to consider.

Okemos, MI30+ days ago

We are one of Lansing's top-rated handyman, repair, and remodeling companies and have provided homes and businesses throughout the greater Lansing area with quality craftsmanship for all of their handyman needs. Must be able to communicate with Management, Office Personnel, Fellow Employees, Homeowners, Suppliers, Property Managers and Commercial Customers.

Lansing, MI30+ days ago

$135,000–$198,000 Per Year

The ideal candidate has deep, hands-on expertise with Microsoft Enterprise Agreement (EA) , Microsoft CSP (direct or indirect) , and modern Microsoft Cloud commercial constructs (e.g., MCA/Microsoft Customer Agreement , seat-based offers, Azure consumption, New Commerce Experience). + Strong knowledge of Microsoft Cloud commercial programs : MCA/Microsoft Customer Agreement, NCE (New Commerce Experience), seat-based subscriptions, Azure plan/consumption, private offers, price lists, and promotions.

Lansing, MI30+ days ago

Remote

Description: The candidate must be able to independently research and design processes, create specifications, develop, lead testing, perform code reviews, actively engage with the team and stakeholders, attend meetings, provide guidance, and respond promptly. • Assist the team, DPH staff, and vendors to onboard providers and partners to utilize Rhapsody supported services like HL7 electronic lab reporting (ELR), electronic test.

New!

US - Remote MI, Michigan3 days ago

Remote

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment. In this role, you’ll lead technical scoping and requirements gathering to design solutions around integrations and data migrations to ultimately bring success to our customers through our cloud based software.

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Senior Customer Service Jobs in Lansing, MI

Senior / Lead IT Business Analyst HTC Global Services Inc

Senior Customer Solutions Engineer Rocket Software

Senior Commercial Service Center Representative Michigan Farm Bureau Family of Companies

Senior Solution & Customer Marketing Manager Rocket Software

Senior Project Manager (Professional Services) Rocket Software

Senior Contract Service Admin Specialist, ES (EST TIME ZONE) Fujifilm Corporation

Services Sales Sr. Director Verint Systems, Inc.

Sr. Director, Global Services Sales Verint Systems, Inc.

Customer Service Representative - Entry Level - Portland, MI Emily Smith Farmers Insurance

Customer Service Representative - Entry Level - Mason, MI Emily Smith Farmers Insurance

Licensed Insurance Customer Service Representative Meiers Lombardini Lemanski Insurance

Licensed Preferred Insurance Customer Service Representative Meiers Lombardini Lemanski Insurance

Customer Service Representative A-1 Mechanical of Michigan LLC.

Customer Service Representative U-Haul

Customer Service Representative - State Farm Agent Team Member Jim Hanlin - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Trinesha Goebel - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Josh Orler - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Jennifer Blumer - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Michael Chabut - State Farm Agent

Customer Service Representative A-1 Mechanical

Customer Service Representative - State Farm Agent Team Member Steve VanElls - State Farm Agent

Customer Service Representative Accident Fund Holdings

Customer Service Representative - State Farm Agent Team Member Ryan Secor - State Farm Agent

Customer Service Representative (Part-Time) Auto-Owners Insurance Group

Customer Service Representative Auto-Owners Insurance Group

Customer Service Representative - State Farm Agent Team Member Charles Schnetzler - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Steven Bartshe - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Cheri Locker - State Farm Agent

Remote Customer Service Representative Next Stop Travel

Customer Service Representative - State Farm Agent Team Member Katie Pikkarainen - State Farm Agent

Senior Vice President, Development Cinnaire Corporation

Senior Workers’ Compensation Specialist SET SEG

Senior Tax Payroll Specialist Stride, Inc.

Senior Specialist - Technical Sales (Electrical Lighting) WESCO

Sr. CMM Technician Tecomet

Senior Account Manager (Fully Remote) Insurance Office of America

Senior Account Manager - Commercial Lines Insurance Office of America

Senior Manager, Talent Acquisition Rocket Software

Senior Account Associate- Commercial Insurance Insurance Office of America

Senior Account Associate - Commercial Lines/Select Business Unit (SBU) Insurance Office of America

Senior Delivery Manager, Privacy Solutions Datavant

Senior Project Manager Rocket Software

Sr Supplier Medical Process Specialist Zurich NA

Senior Business Process Analyst Syms Strategic Group, LLC (SSG)

Product Counsel Senior Director Rocket Software

Senior Financial Analyst iMPact Business Group, Inc.

Senior Handyman Ace Handyman Services West Oakland & Wayne County

Sr. Microsoft Licensing Consultant CompuCom

A - 2/6 - 9656 - Sr Rhapsody Developer - Remote FHR

Senior Solutions Architect Procore

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