8,957 Results for

Senior Customer Service Jobs in Linthicum Heights, MD

Jobs

Senior Field Service Technician Xylem Inc

$30–$35 / hour

This role includes proactive system troubleshooting, works with mechanical, electrical, chemical feed and storage equipment, conducts routine contractual sampling and survey work, preventative/breakdown maintenance, maintains parts inventory, completes cost accounting time entry and field data entry, anticipates and corrects safety issues (both Company and Customer owned equipment). Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

19 days ago

Senior Director, Product Design, Agent Servicing Platforms Capital One Financial Corp

McLean, VA

$269,600–$307,700 / year

Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes. Problem-Solving: Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions.

18 days ago

Senior Information Systems Security Officer (ISSO) Dynamic Solutions Technology LLC

Linthicum Heights, MD

Full time
Quick Apply

Working knowledge of enterprise cybersecurity technologies and platforms, including CSAM, Splunk, ServiceNow, Tenable/Nessus or Qualys, Microsoft Defender, Microsoft Intune, BigFix, Microsoft Azure, Microsoft 365, Microsoft Entra ID, Okta, Palo Alto Panorama, and Zscaler, with specific tools subject to task-order requirements. Utilize and maintain proficiency with cybersecurity and information technology platforms, including CSAM, ServiceNow, Splunk, Tenable/Nessus, Qualys, Microsoft Defender, Microsoft Intune, BigFix, Microsoft Azure, Microsoft 365, Microsoft Entra ID, Okta, Palo Alto Panorama, and Zscaler.

30+ days ago

Senior Program Manager, In-Life Services Amazon.com Inc

Arlington, VA

Program Manager will drive operational excellence across maintenance vendors by improving service turnaround time, vehicle availability, repair quality, escalation management, and operational consistency while supporting broader network transformation initiatives including Direct Maintenance Programs (DMP), close-loop repair models, inspection programs, and future-state maintenance operations. To support Amazon Logistics' rapidly expanding delivery network, ILS partners closely with Delivery Service Partners (DSPs), Fleet Management Companies (FMCs), Fleet Service Suppliers (FSS), product and technology teams, and external maintenance vendors to ensure vehicles remain operationally ready while minimizing disruption to DSP operations.

30+ days ago

Senior Account Executive (Services and COCOM) Red Cell Partners

Mclean, Virginia

Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories. Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security.

30+ days ago

Sr. Delivery Consultant - Modernization, Professional Services, AWS Industries Amazon.com Inc

Arlington, VA

AI-Native Delivery Transformation: Drive AI-DLC (AI-Driven Development Life Cycle) methodologies across the delivery organization, redesigning delivery models for accelerated scale and pace, steering multi-agent systems at scale using patterns such as supervisor-worker hierarchies, workflow orchestration, and saga orchestration as defined in AWS prescriptive guidance, and embedding AI-native workflows into program execution to maximize builder productivity, to achieve step-change improvements in builder productivity and time-to-value. AI/ML, Data & Knowledge Architecture: Continuously grow expertise across AI/ML, enterprise architecture, and data engineering and industry depth in Telco, maintaining knowledge at the frontier of AWS service innovations, prescriptive guidance (e.g.

18 days ago

Senior Director, Revenue Operations GetWellNetwork, Inc.

Bethesda, MD

$150,000–$170,000 / year

Develop reporting around Key Metrics such as (ARR, Pipeline Coverage, Renewal/Retention, Win-Rate, ACV, Sales Velocity, Forecast Accuracy, CAC, other) Cross-Functional Revenue Alignment Establish common operating processes across Sales, Marketing, Customer Success, Partnerships, Finance, and Product. The ideal candidate is both strategic and highly operational—someone who can establish and maintain the infrastructure required for a rapidly growing healthcare technology company while also personally driving improvements in forecasting, pipeline management, CRM utilization, reporting, compensation, and sales productivity.

28 days ago

Senior Network Operations Center Technician - 1st Shift (Onsite) RTX

Maryland

Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CA customers and Business Units.

5 days ago

Sr. Commercial HVAC Service Technician Graham Inc.

Mount Airy, MD

$35–$50 / hour
Quick Apply

Advanced Diagnostics & Troubleshooting Diagnose, service, and repair complex commercial HVAC and refrigeration systems, including rooftop units (RTUs), VRF/VRV systems, VAV systems, ductless mini-splits, split systems, heat pumps. We’re looking for an experienced Senior Commercial HVAC Service Technician who brings advanced troubleshooting skills, strong technical knowledge, and a passion for helping develop the next generation of HVAC professionals.

19 days ago

Senior Delivery Consultant- DevOps, Worldwide Public Sector Professional Services, FedFin Amazon.com Inc

Arlington, VA

As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

30+ days ago

Sr Delivery Consultant - SRC, WWPS Professional Services - GPS Amazon.com Inc

Arlington, VA

30+ days ago

Senior Program Manager, Professional Services Hitachi Ltd

Washington, DC

$165,000–$215,000 / year

The Senior Program Manager will partner across Professional Services, Sales, Finance, Contracts, Human Resources, and technical teams to ensure engagements are delivered successfully while identifying opportunities to expand our support of federal customers. 10+ years of progressive project/program management experience delivering complex enterprise or federal IT solutions, including experience with software development, cloud, infrastructure, data engineering, and/or data transformation programs.

30+ days ago

Senior Therapist - Forensic Discharge Planner, Jail Services Team City of Alexandria

Alexandria, VA

$74,423.18–$130,968.76 / year

Develops individual treatment plans and provides case management for consumers addressing needs such as housing, family relationships, social activities, health care, financial management, education, training and employment; Provides clinical and supportive services to consumers such as clinical intake and assessment, crisis intervention, counseling, and case management; Provides clinical and supportive services within the jail population, including individual and group counseling, and crisis intervention; Acts as liaison between substance use disorder/ mental health services, social services, housing and shelters; Provides advocacy for consumers with the court system, social services, employment, and in the securing of housing; Meets regularly with an interdisciplinary team to aid in identifying necessary services for consumers; and acts as member of Forensic Services team, and Re-entry Council; Provides Comprehensive Recovery Coach -type responsibilities (case management) for inmates released from the ADC, until they are connected with sustainable resources; Operates a computer to obtain and record consumer information and appointments; Provides consistent contact with consumers to connect them from Jail Services to Outpatient Services; Performs case management responsibilities for inmates discharged to and from State Hospitals; Performs related duties as required. Minimum: Possession of Masters degree in Social Work, Mental Health Counseling, Psychology, Education or related field; at least two years of post-graduate work experience in providing direct clinical services to consumers having one or more substance abuse, psychiatric, and emotional disorders; and licensure or license eligible (has completed all required education and supervision as required by applicable board) as a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Substance Abuse Treatment Practitioner (LSATP) or Clinical Psychologist in the Commonwealth of Virginia at the time of appointment; if license eligible, the employee must obtain Virginia licensure at the first available opportunity, but no later than one year after appointment; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

11 days ago

Senior Manager, Direct Services Think of Us

Washington

The Senior Manager will ensure Care Navigators deliver consistent, high-quality support; will integrate learning from real-world practice into the evolving service model; and will help refine the tools, workflows, and methods that combine human connection with AI-powered navigation. This role reflects Think of Us's belief that the future of support combines the best of human compassion and technology — where Care Navigators, AI-assisted tools, and human connection co-execute to meet the needs of kinship families and transition-age youth efficiently, equitably, and with deep empathy.

30+ days ago

Senior Services Account Manager Trane Technologies Plc

Towson, MD

$145,856.66–$248,200 / year

DL NUMBER - Driver License, Valid and in State Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings.

20 days ago

Senior Business Analyst (Government Services) Insomniac Design

Washington, DC

$80,000–$110,000 / year

You’ll spearhead requirements gathering and definition, leveraging your experience and certifications in a requirements framework to uphold high-quality processes in user stories, acceptance criteria, and test case production. Designs and leads implementation of product, process, automation and/or streamlines work using industry best practices or incremental ideas, resulting in systemic improvements and/or increased engagement.

30+ days ago

Senior Business Manager, Enterprise Services Capital One Financial Corp

McLean, VA

$200,700–$229,100 / year

Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

30+ days ago

Certified Senior Pharmacy Technician Walgreen Co

Odenton, MD

$21–$29 / hour

May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.

20 days ago

Senior IT Specialist National Audubon Society

National Audubon Society Washington, District of Columbia

$106,995–$120,370 / year

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Responsibilities include analysis of IT systems, diagnosing and resolving complex technical issues, collaborating with cross-functional teams on support and projects, and delivering exceptional customer service.

23 days ago

Strategy and Management Consulting, Government Services Associate or Senior Associate Renaissance Strategic Advisors LLC

Arlington, VA

This role is ideal for candidates who enjoy working at the intersection of federal missions, market economics, and private-sector strategy, translating government complexity into actionable growth decisions for government services providers. Our distinct value proposition combines deep sector expertise, rigorous analysis, and a strong focus on client outcomes, delivered through a collaborative engagement model that builds trust and enables decisive action.

30+ days ago

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Senior Customer Service Jobs in Linthicum Heights, MD

Senior Field Service Technician Xylem Inc

Senior Director, Product Design, Agent Servicing Platforms Capital One Financial Corp

Senior Information Systems Security Officer (ISSO) Dynamic Solutions Technology LLC

Senior Program Manager, In-Life Services Amazon.com Inc

Senior Account Executive (Services and COCOM) Red Cell Partners

Sr. Delivery Consultant - Modernization, Professional Services, AWS Industries Amazon.com Inc

Senior Director, Revenue Operations GetWellNetwork, Inc.

Senior Network Operations Center Technician - 1st Shift (Onsite) RTX

Sr. Commercial HVAC Service Technician Graham Inc.

Senior Delivery Consultant- DevOps, Worldwide Public Sector Professional Services, FedFin Amazon.com Inc

Sr Delivery Consultant - SRC, WWPS Professional Services - GPS Amazon.com Inc

Senior Program Manager, Professional Services Hitachi Ltd

Senior Therapist - Forensic Discharge Planner, Jail Services Team City of Alexandria

Senior Manager, Direct Services Think of Us

Senior Services Account Manager Trane Technologies Plc

Senior Business Analyst (Government Services) Insomniac Design

Senior Business Manager, Enterprise Services Capital One Financial Corp

Certified Senior Pharmacy Technician Walgreen Co

Senior IT Specialist National Audubon Society

Strategy and Management Consulting, Government Services Associate or Senior Associate Renaissance Strategic Advisors LLC

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