location_0_addressRegionName

location_0_addressCountryName

INTEGRATED

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jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

HOUR

Customer Services Representative

See WALGREENS Terms & Conditions at https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp?foot=terms and Privacy Policy at https://www.walgreens.com/topic/help/generalhelp/privacyandsecurity.jsp and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.

Salary

KBSkills

ACTIVE

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul><strong>Customer Experience</strong><ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul><strong>Operations</strong><ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul><strong>Training & Personal Development</strong><ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul><br/><br/><strong>Basic Qualifications</strong><br/><ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul><br/><br/><strong>Preferred Qualifications</strong><br/><ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>Prefer good computer skills.</li><li>Prefer the knowledge of store inventory control.</li><li>Prefer PTCB certification.</li></ul>We will consider employment of qualified applicants with arrest and conviction records.<br/><br/>An Equal Opportunity Employer, including disability/veterans.<br/><br/>The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here <a href="https://jobs.walgreens.com/benefits" rel="nofollow">jobs.walgreens.com/benefits</a>. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits<br/><b>Salary Range:</b> $16 - $18 / Hourly<p>--s-p-m1--</p><p>By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs.<br/>See WALGREENS Terms & Conditions at https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp?foot=terms and Privacy Policy at https://www.walgreens.com/topic/help/generalhelp/privacyandsecurity.jsp and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions</p>

Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

WALGREENS

Pharmacy Customer Service Associate

salaryMin

salaryMax

payPeriod

currency

Administrative Skills

Best Practices

Beverages

Biotech and Pharmaceutical

Computer Skills

Customer Experience

Customer Support/Service

English Language

FIFO

Federal Laws and Regulations

Geography

Healthcare

Interpersonal Skills

Inventory Management

Inventory Reports

Loss Prevention

Maintain Compliance

Mathematics

Medical Records

Medications

Medicine

Merchandising

Needs Assessment

Order Delivery

Order Picking/Packing

Pharmacy

Prescription Drugs

Prescription Filling

Product Positioning

Promotional Products

Quality Management

Raw Food

Record Keeping

Resolve Customer Issues

Retail

Retail Management

Returns Processing

Sales

Sales Promotions

State Laws and Regulations

Stock Rotation

Time Management

Training Program

Warehousing

Web Browsers

SonicJobs

OFFSITE

YEAR

Unclassified Occupations

For over 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, advocating for safety laws, leading in pricing sophistication, telematics, and device and identity protection. This role involves developing and managing business relationships, leading projects with minimal oversight, analyzing data, and generating process insights.

<p>Celonis & Process Intelligence Senior Consultant</p><h3>Celonis & Process Intelligence Senior Consultant</h3><p>Apply: Fully Remote | Locations: USA - IL (Remote) | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R10290</p><p>At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, advocating for safety laws, leading in pricing sophistication, telematics, and device and identity protection.</p><h3>Job Description</h3><p>The Process Intelligence Senior Consultant II is part of the Customer Experience Transformation team. This role involves developing and managing business relationships, leading projects with minimal oversight, analyzing data, and generating process insights. The focus is on process/task mining and mapping to address pain points effectively.</p><h3>Key Responsibilities</h3><ol><li>Analyze business processes and identify inefficiencies, collaborating closely with clients.</li><li>Design innovative approaches and solutions, utilizing best practices and benchmarking.</li><li>Apply external research and models to internal strategies, demonstrating thought leadership.</li><li>Integrate industry knowledge with business goals and strategy.</li><li>Break down complex, ambiguous problems systematically and communicate findings clearly.</li><li>Lead process and service improvement initiatives.</li><li>Develop detailed ideas and materials, ensuring technical concepts are understandable to non-technical stakeholders.</li><li>Manage high-complexity projects and programs.</li><li>Contribute to departmental results through innovation and authoritative advice.</li></ol><h3>Education and Experience</h3><ul><li>At least 3 years of relevant experience.</li><li>Bachelor’s degree or equivalent experience.</li><li>Experience with process mining tools such as Celonis, Minit, UiPath, Software AG, or similar is preferred.</li><li>Basic knowledge of SQL.</li></ul><h3>Skills</h3><p>Relevant skills include analytical thinking, process analysis, project management, and technical proficiency with process mining tools and SQL.</p><h3>Compensation</h3><p>Salary ranges from $70,500 to $124,125 annually, based on experience and qualifications.</p><p>The role requires a background check.</p><h3>Additional Information</h3><p>Joining Allstate offers opportunities for growth, innovation, and making a positive impact. We embrace diversity and inclusion, fostering a flexible environment where everyone can lead and contribute.</p><p>Note: We generally do not sponsor employment visas for this position.</p><p>For specific state-related policies and legal notices, please refer to the provided links and policies.</p><h3>Welcome</h3><p>At Allstate, our mission is to help people live a good life every day. We are committed to serving clients and communities, fostering an environment of innovative thinking, and offering meaningful career opportunities. Join us to make a difference and grow your career with a trusted leader in insurance and financial services.</p>#J-18808-Ljbffr

Allstate Northern Ireland Limited

Celonis & Process Intelligence Senior Consultant

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