12,277 Results for

Senior Customer Service Jobs in Rosedale, NY

Jobs

Senior Associate, Cyber Incident Response and Forensics Services Alvarez & Marsal Global Cyber Risk Services, LLC

New York, NY

Full time

Investigate incidents involving AI and agentic systems, including prompt injection, tool and permission misuse, excessive agency, data exfiltration through AI agents and connectors, and compromise of AI development and integration pipelines, and recognize AI-enabled attacker techniques such as synthetic-media social engineering and AI-assisted phishing and malware development. • Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Digital Forensics, or a related field (or equivalent experience), supported by approximately 3-6 years of relevant experience in incident response, digital forensics, or security operations; consulting or professional services experience is preferred.

3 days ago

Senior Case Manager, Community Program - Staten Island Safe Horizon, Inc.

Staten Island, NY

$23.62–$26.58 / hour
Full time

Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance; • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs; • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy; • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills; • Performs data entry into a computerized record keeping system and maintains thorough and accurate case records and statistics; • Collects client data, tests new interventions and tracks outcome; • Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars; • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics; • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients; • Various other duties to be determined by supervisor. • Must be sensitive towards and understanding of victimization; • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse; • Must be willing to participate in a learning community; • Must be well organized and detail oriented; • Must demonstrate the ability to work independently and be resourceful; • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better); • Must be a team player; • Possess strong communication and organizational skills; • Excellent interpersonal skills – must have the ability to be assertive; and.

13 days ago

Senior Software Engineer, Storage Layer Services MongoDB Inc

New York City, NY

$126,000–$248,000 / year

This relatively new team is building performant, multi-tenant distributed storage services that both enhance today's Atlas storage stack and enable more customer workloads to run more efficiently. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.

30+ days ago

Sr. Product Manager, Customer Data Platforms NBCUniversal Media LLC

New York, NY

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. You''ll be the primary intake point for CDP-related requirements from MarTech local teams across all three propositions, own and prioritize the backlog, and drive delivery in close partnership with Engineering (platform instrumentation) and Decision Science (data pipelines and attributes).

25 days ago

Managing Partner, Strategic Customer Team (Sr Principal) UKG Inc

$163,900–$235,000 / year

The Managing Partner drives customer retention, adoption, value realization, executive engagement, and expansion by ensuring customers achieve meaningful business outcomes while identifying new opportunities to deepen UKG''s strategic partnership and enterprise footprint. Enterprise Account Executives continue to lead opportunity execution, forecasting, and commercial transactions, while the Managing Partner focuses on strengthening executive partnerships, guiding strategic account planning, and mobilizing the organization around the customer''s most important business objectives.

30+ days ago

Senior Customer Success Manager, Managed Inference Crusoe

New York, New York

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. The ideal candidate has experience supporting customers running production AI inference workloads and understands the operational, technical, and business challenges associated with deploying and scaling AI applications.

30+ days ago

Senior Customer Activation Manager | Scaled Ramp Business Corporation

New York City, NY

As a Senior Scaled CSM, you'll play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp's growth. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

30+ days ago

Senior Director, Customer Lifecycle Marketing GEICO GENERAL INSURANCE COMPANY

New York City, NY

$195,000–$315,000 / year

Role Overview: The Senior Director of Customer Lifecycle Marketing will own the post-acquisition lifecycle, designing data-driven, personalized experiences that keep customers engaged, improve retention rates, and expand product penetration. The vision is clear: lead one of the world's most iconic, beloved brands into the future to claim category leadership to drive profitable growth AND build the most highly performing, collaborative marketing organization in the industry.

30+ days ago

Senior Customer Success Manager - Technical Account Management ZipHQ Inc

New York City, NY

$160,000–$190,000 / year

This role is ideal for you if you enjoy building, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.

30+ days ago

Sr. Customer Experience Manager SPX Corporation

Brentwood, NY

Provide hands-on leadership and direct support for customer inquiries, order entry, order changes, expediting, product availability, pricing questions, sales programs, billing, credit, claims, delivery expectations, and other commercial service needs. You will set priorities, develop people, strengthen processes, and hold the organization accountable for results while also remaining actively involved in customer escalations, strategic accounts, order and service issues, reporting, systems work, and day-to-day execution when business needs require it.

30+ days ago

Senior Level Contract Supervisor North Yorkshire County Council

New York, NY

$39,481–$44,253 / year

This role is ideally suited to a highly experienced contract management professional who can provide technical expertise, lead on complex projects, and support the successful delivery of the Council's housing investment and compliance programmes. This role is ideally suited to a highly experienced contract management professional who can provide technical expertise, lead on complex projects, and support the successful delivery of the Council's housing investment and compliance programmes.

5 days ago

Senior Professional Services Consultant Gong.io Inc.

New York City, NY

$125,000–$175,000 / year

Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Senior Consultants are deep product experts and seasoned professionals capable of handling the most complex technical configurations, architecting multi-system integrations, and driving large-scale organizational change.

30+ days ago

Sr. Account Executive, Majors, Financial Services Snowflake

New York, NY

$352,000–$462,000 / year

IN THIS ROLE YOU WILL GET TO: Build trusted relationships with Snowflake internal resources, external partners, and client account teams to qualify deals, identify business value, and provide technical guidance in order to set proper expectations to ensure customer satisfaction. The following represents the expected range of compensation for this role: This role is eligible to participate in Snowflake's commission plan and it is common for employees in this role to receive total on-target earnings of $352,000 - $462,000.

30+ days ago

Senior Manager, Customer Engagement Analytics NFL Enterprises LLC

New York, NY

$130,000–$180,000 / year

In this role, you''ll sit at the center of that work, partnering with our NYC team and stakeholders across Marketing, DTC, and Consumer Insights, while leading a distributed offshore delivery team to turn ambiguous ideas into sharp, high-impact analytics. Communication Mastery: Excellent ability to simplify complex data insights into strategic actions and communicate these clearly to both business and technical stakeholders, including in contested or high-pressure settings.

30+ days ago

Senior, Client Service Manager Principal Financial Group Inc

Remote

$84,600–$187,200 / year

Wichita, KS: Senior, Client Service Manager: $84,600 - $114,300 / year Lead, Client Service Manager: $104,400 - $140,400 / year Des Moines, IA: Senior, Client Service Manager: $89,300 - $120,650 / year Lead, Client Service Manager: $110,200 - $148,200 / year Charlotte, NC: Senior, Client Service Manager: $94,000 - $127,000 / year Lead, Client Service Manager: $116,000 - $156,000 / year Chicago/Minneapolis: Senior, Client Service Manager: $103,400 - $139,700 / year Lead, Client Service Manager: $127,600 - $171,600 / year Los Angeles/New York City: Senior, Client Service Manager: $112,800 - $152,400 / year Lead, Client Service Manager: $139,200 - $187,200 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $84600 - $187200 / year Salary Details The following levels and locations are examples of market-specific salary ranges across different job levels and geographies.

2 days ago

Senior Director, Portfolio And Program Management - Agile Metropolitan Transportation Authority

New York, NY

$167,429–$197,621 / year

Agile/Product Transformation: Advanced Agile/product transformation expertise, including experience scaling Agile and product operating models beyond delivery teams into portfolio, governance, and executive management practices; practical knowledge of SAFe LPM concepts without requiring wholesale SAFe implementation. Enterprise Transformation: Enterprise transformation leadership experience, with demonstrated ability to design and implement operating models spanning Product, Agile Delivery, Infrastructure, Cybersecurity, Architecture, Data/AI, and business stakeholders, and to govern enterprise transformation frameworks and adoption.

12 days ago

Sr Services Project Manager UKG Inc

$83,500–$119,050 / year

In this role, you''ll manage multiple implementation projects, partner with customers and internal teams, and help ensure successful, on-time deployments while delivering an exceptional customer experience. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

4 days ago

Senior Director, Service Delivery and Quality SoundThinking, Inc.

New York, New York

$190,000–$210,000

The Senior Director, Service Delivery & Quality is the senior leader accountable for how our delivery organization serves its largest public-safety customer — owning service quality, release governance, problem management, and the teams that deliver them: QA, support, release/program management, and business analysis. Experience running service governance within a modern CI/CD delivery model — automated gates, pipeline-generated evidence, trunk/train release models — and fluency in DORA metrics alongside ITIL measures.

30+ days ago

Sr. Systems Engineer - Mainframe API Services U.S. Bancorp

New York, NY

$105,400–$124,000 / year

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. This role requires hands-on expertise with IBM z/OS Connect, Unix System Services (USS), REST APIs, Liberty, and z/OS infrastructure, with a strong focus on reliability, security, automation, and performance.

6 days ago

Senior I Engineer - Network Services Implementation & Remote Support NYU Langone Medical Center

New York, NY

Remote

$84,577.92–$121,662.48 / year

In depth knowledge of Networking systems and protocols, Routing and Switching products, Routing and Switching protocols, 802.11 Wireless technologies, TCP/IP protocols, WAN Protocols, End User Infrastructure Support, Network Management Tools, Cable Specifications, etc. Responsible for the troubleshooting and repair of routers, switches and all network communications software and hardware supporting the local area, wide area and wireless network infrastructure.

3 days ago

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Senior Customer Service Jobs in Rosedale, NY

Senior Associate, Cyber Incident Response and Forensics Services Alvarez & Marsal Global Cyber Risk Services, LLC

Senior Case Manager, Community Program - Staten Island Safe Horizon, Inc.

Senior Software Engineer, Storage Layer Services MongoDB Inc

Sr. Product Manager, Customer Data Platforms NBCUniversal Media LLC

Managing Partner, Strategic Customer Team (Sr Principal) UKG Inc

Senior Customer Success Manager, Managed Inference Crusoe

Senior Customer Activation Manager | Scaled Ramp Business Corporation

Senior Director, Customer Lifecycle Marketing GEICO GENERAL INSURANCE COMPANY

Senior Customer Success Manager - Technical Account Management ZipHQ Inc

Sr. Customer Experience Manager SPX Corporation

Senior Level Contract Supervisor North Yorkshire County Council

Senior Professional Services Consultant Gong.io Inc.

Sr. Account Executive, Majors, Financial Services Snowflake

Senior Manager, Customer Engagement Analytics NFL Enterprises LLC

Senior, Client Service Manager Principal Financial Group Inc

Senior Director, Portfolio And Program Management - Agile Metropolitan Transportation Authority

Sr Services Project Manager UKG Inc

Senior Director, Service Delivery and Quality SoundThinking, Inc.

Sr. Systems Engineer - Mainframe API Services U.S. Bancorp

Senior I Engineer - Network Services Implementation & Remote Support NYU Langone Medical Center

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