How You'll Contribute: Create the next-generation vision for the Core Services platform in alignment with Color's goals and vision to leverage AI to drive business efficiency and customer success Drive the strategy and roadmap for Core Services, including customer implementations, billing, eligibility, contract configuration, fulfillment, lab systems, and authentication Lead the integration of advanced technologies- deeply embedding AI to automate operational workflows, reduce manual effort, and accelerate customer time-to-value Lead a cross-functional team to deliver product changes that meaningfully improve operational efficiency, customer satisfaction, and Color's ability to scale Leverage, advocate for and enable self-service and "AI builder" capabilities, while maintaining the flexibility, integrity, and safety of our systems Provide thought leadership on novel approaches to business automation, self-service configuration, and platform extensibility Collaborate and drive alignment with execs, business operations leaders, customers, and cross-functional stakeholders to balance customer experience, operational efficiency, and business goals Collaborate with data teams to define and track metrics that measure the impact of the Core Services platform on operational efficiency, customer onboarding, and system reliability Champion Color's culture and lead by example- we work hard and also have fun doing it! This role is responsible for driving the product strategy and roadmap for the next generation of our business-enabling platform- making it faster and easier to onboard customers, configure products, manage billing and eligibility, and operate our lab and fulfillment systems at scale.