1,371 Results for

Senior Customer Service Jobs in Springfield, MA

Jobs

Senior Conference Services Manager InterContinental Hotels Group

Washington, MA

$38–$40 / hour

Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C.- The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

17 days ago

Senior Associate Administrator, Operations, Service Desk Allied World Assurance Company Ltd

Farmington, CT

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. Job Duties and Responsibilities: Working knowledge of ServiceNow, including platform navigation, Incident Management, Request Management, Knowledge Management, Asset Management, reporting, workflow management, and end-user support.

30+ days ago

Sr. Associate, Client Service Aon Plc

West Hartford, CT

$70,000–$85,000 / year

We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services - empowering clients to navigate complexity with clarity and confidence. Summary: The Senior Client Service Associate serves as an experienced client service professional supporting advisor teams and clients through account operations, onboarding, and ongoing maintenance.

30+ days ago

Senior Field Service Technician AVI-SPL Inc

Manchester, CT

Day-To-Day Responsibilities: Read and interpret electronic schematics and architectural blueprints Perform preventative maintenance visits to help maintain a stable client base Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, as a part of Preventative Maintenance Take Responsibly for completing accurate job documentation as needed Ensure equipment delivery and associated responsibilities for assigned assignments Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability Field service support of control programs (AMX / Crestron/etc.) WHAT YOU'LL DO The AVI-SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.

30+ days ago

Service Strategy Senior Manager - Consumer Deloitte

Hartford, CT

$198–$700

As a Service Strategy Senior Manager - Consumer, you will be responsible for: Leading multiple engagements that define strategies for service transformations across digital self-service, contact center, and/or field service for Consumer clients, including omnichannel retail, e-commerce, and direct-to-consumer service channels. This role combines deep service strategy and technology transformation expertise with strong AI and digital fluency, consulting leadership, and Consumer commercial acumen, including familiarity with retail, consumer products, and direct-to-consumer business models.

3 days ago

Service Strategy Senior Manager - Telecom, Media & Entertainment Deloitte

Hartford, CT

$198–$700

As a Service Strategy Senior Manager - TME, you will be responsible for: Leading multiple engagements that define strategies for service transformations across digital self-service, contact center, and/or field service for TME clients, including subscriber care, technical support, and content service channels. This role combines deep service strategy and technology transformation expertise with strong AI and digital fluency, consulting leadership, and TME commercial acumen, including familiarity with streaming, broadband/telecom, and/or media distribution business models.

3 days ago

Senior Manager, Finance Managed Services - Controllership & Record-To-Report | Consumer Industry Deloitte

Hartford, CT

$148,200–$292,300 / year

This role combines deep accounting domain expertise, managed services solutioning, Consumer Industry experience, commercial acumen, and executive-level client leadership. Our professionals combine finance domain expertise, operational discipline, technology-enabled delivery, and deep industry experiences to help clients achieve sustainable outcomes at scale.

3 days ago

Senior Manager, Finance Managed Services - Controllership & Record-To-Report | Technology, Media, & Telecom Industry Deloitte

Hartford, CT

$148,200–$292,300 / year

This role combines accounting domain expertise, managed services solutioning, Technology, Media & Telecom Industry experience, commercial acumen, executive presence, and strong client and team leadership. Provide senior leadership for Finance Operate deal flow for the Technology, Media & Telecom sector, including pipeline visibility, opportunity qualification, pursuit prioritization, solution governance, and handoff to mobilization and delivery teams.

3 days ago

Senior Manager, Finance Managed Services - Controllership & Record-To-Report | Life Sciences & Healthcare Industry Deloitte

Hartford, CT

$148,200–$292,300 / year

This role combines accounting domain expertise, managed services solutioning, Life Sciences & Health Care Industry experience, commercial acumen, executive presence, and strong client and team leadership. Provide senior leadership for Finance Operate deal flow for the Life Sciences & Health Care sector, including pipeline visibility, opportunity qualification, pursuit prioritization, solution governance, and handoff to mobilization and delivery teams.

3 days ago

Senior Editor, Economics & Financial Services Deloitte

Hartford, CT

$113,100–$208,300 / year

Your responsibilities will include: Leveraging your own subject matter expertise as an economics and finance editor, as well as your overall business understanding and content skills when collaborating with Deloitte business leaders, internal and external thought leaders, economists, financial services research professionals, and publishing and marketing colleagues to strategize, develop, and execute research and insights stories on prioritized topics. Serving as a storytelling strategist, advising on optimal ways to communicate the given insights-including determining the right content type(s) for the given insights, and leveraging multimedia or multimodal storytelling and communication skills to develop copy to suit the medium (reports, articles, infographics, videos, dashboards, etc.).

9 days ago

Tax Senior Manager [Private Client Services Group] CohnReznick LLP

Hartford, CT

CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. They will also be eager to collaborate on client teams, thought leadership, webinars, and seminars while remaining results focused on assisting both internal and external clients in achieving their wide-ranging goals.

30+ days ago

HCP Engagements - Managed Services - Health Pls, Senior Associate PwC

Hartford, CT

$77,000–$202,000 / year

As an HCP Engagements- Managed Services- Health PLS, Senior Associate you will support risk and compliance work within our Business & Supply Chain Operations practice, helping clients navigate regulatory requirements and strengthen internal controls through practical managed services support. In this role at PwC, you will contribute to client service engagements by interpreting data, applying critical thinking to break down complex concepts, responding to varied stakeholder needs, and delivering work that aligns with broader project goals and the changing business context.

16 days ago

Financial Services Tax - Real Estate Senior Associate PwC

Hartford, CT

$77,000–$214,000 / year

Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .

16 days ago

HCP Engagements - Managed Services - Health PLS, Senior Associate PricewaterhouseCoopers LLP

Hartford, CT

$77,000–$202,000 / year

As an HCP Engagements - Managed Services - Health PLS, Senior Associate you will support risk and compliance work within our Business & Supply Chain Operations practice, helping clients navigate regulatory requirements and strengthen internal controls through practical managed services support. In this role at PwC, you will contribute to client service engagements by interpreting data, applying critical thinking to break down complex concepts, responding to varied stakeholder needs, and delivering work that aligns with broader project goals and the changing business context.

22 days ago

Sr. Director, Global Services Sales Verint Systems, Inc.

Hartford, CT

Director will operate as a key cross-functional leader, working in close alignment with Product Sales, Professional Services, Partner Leadership, Product Management, and Executive Leadership to ensure alignment, forecast accuracy, and consistent execution against the company’s strategic and financial objectives. This role owns the enterprise‑wide global Services revenue number and is accountable for building, executing, and scaling a comprehensive Services Sales strategy that accelerates growth, expands services penetration, and strengthens Verint’s position across AMER, EMEA, and APAC.

30+ days ago

Workday HCM Senior Manager, Healthcare And Financial Services Deloitte

Hartford, CT

$171,600–$338,300 / year

As a Workday HCM Senior Manager on the HR Strategy & Technology team, you will be responsible for: Lead a multi-functional implementation team in planning and executing discovery, design, configuration, and deployment activities, ensuring superior quality delivery for client projects. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

24 days ago

Financial Services Sales Transformation Lead Senior Manager Accenture Plc

Hartford, CT

This person will have expertise to both Shape, Sell and Deliver Sales and Commerce Transformations with experience across go to market strategy, sales effectiveness, digital sales/commerce, Customer Relationship Management, cross/up sell, branch optimization, market places within the Financial Service industries. Evaluate clients' current front sales and commerce functions (e.g., go to market strategy, sales talent management, incentive management, enablement, and operations) and recommend solutions that address their unique organizational needs.

30+ days ago

Oracle Field Service Functional Senior Consultant Deloitte

Hartford, CT

$113,800–$208,300 / year

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

17 days ago

Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLP

Hartford, CT

$124,000–$335,000 / year

Within our Tax practice, you will help clients navigate the ever-evolving tax landscape, advising on local and international tax affairs, and providing insights into business analysis, working capital management, and profit sharing. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .

30+ days ago

Customer Care/Call Center ^ Customer Care Specialist ^ Inter Veterans Sourcing Group

Hartford, CT

In this role, you'll serve as the first point of contact for applicants and recipients of social service programs, providing accurate information, resolving inquiries, and delivering exceptional customer service. If you're an excellent communicator who enjoys helping people and thrives in a structured, fast-paced call center environment, we'd love to hear from you.

30+ days ago

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Senior Customer Service Jobs in Springfield, MA

Senior Conference Services Manager InterContinental Hotels Group

Senior Associate Administrator, Operations, Service Desk Allied World Assurance Company Ltd

Sr. Associate, Client Service Aon Plc

Senior Field Service Technician AVI-SPL Inc

Service Strategy Senior Manager - Consumer Deloitte

Service Strategy Senior Manager - Telecom, Media & Entertainment Deloitte

Senior Manager, Finance Managed Services - Controllership & Record-To-Report | Consumer Industry Deloitte

Senior Manager, Finance Managed Services - Controllership & Record-To-Report | Technology, Media, & Telecom Industry Deloitte

Senior Manager, Finance Managed Services - Controllership & Record-To-Report | Life Sciences & Healthcare Industry Deloitte

Senior Editor, Economics & Financial Services Deloitte

Tax Senior Manager [Private Client Services Group] CohnReznick LLP

HCP Engagements - Managed Services - Health Pls, Senior Associate PwC

Financial Services Tax - Real Estate Senior Associate PwC

HCP Engagements - Managed Services - Health PLS, Senior Associate PricewaterhouseCoopers LLP

Sr. Director, Global Services Sales Verint Systems, Inc.

Workday HCM Senior Manager, Healthcare And Financial Services Deloitte

Financial Services Sales Transformation Lead Senior Manager Accenture Plc

Oracle Field Service Functional Senior Consultant Deloitte

Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLP

Customer Care/Call Center ^ Customer Care Specialist ^ Inter Veterans Sourcing Group

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