Customer Experience Associate is an advanced Customer Support / Technical Support role responsible for resolving complex customer issues related to GPS Insight''s software, hardware, and SaaS fleet management solutions. Support customers via phone, chat, and email while also working closely with Engineering, Product, and Tier 1 teams to ensure timely and accurate issue resolution.
div>
Travel %.
Flexible Work Option.
From more resource-efficient factories resilient supply chains and smarter buildings and grids to sustainable transportation as well as advanced healthcare we create technology with purpose adding real value for customers. Supporting greenfield and brownfield installations warranty responses maintenance activities and retrofit projects across the U.S. Documenting work performed test results and system conditions through clear technical reporting.
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity.
Upload your resume to let employers know you're open to Senior Customer Service job opportunities. Plus, receive relevant job recommendations in your inbox.