Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Required Qualifications 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience working with state, local, and/or federal government agencies, either directly or as a vendor or partner supporting them Ability to travel 10-15% Preferred Qualifications 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience with public-sector HR and hiring processes, such as OPM regulations, USAJOBS, merit system principles, or state civil service rules Familiarity with government procurement and contracting vehicles (e.g., GSA Schedule, state cooperative contracts) and compliance frameworks such as FedRAMP Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company Experience in driving customer renewals and upsell opportunities Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences We are a team of self-starters who excel in their fields. Responsibilities Evangelize Eightfold AI platform with our customers and ensure customers maximize value Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value Navigate public-sector procurement, contracting vehicles, and fiscal-year budget cycles so renewal and expansion plans align with agency funding timelines Partner with agency stakeholders across HR, IT, security, and procurement to keep deployments aligned with government requirements such as FedRAMP, IL4, and Section 508 accessibility Tie platform outcomes to agency mission goals, such as merit-based and skills-based hiring, time-to-hire, workforce planning, and retention Design and lead upsell opportunities that demonstrate solution capabilities Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.