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Senior Customer Service Jobs in Walnut Creek, CA

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Senior Manager, Visa Direct Account Executive Visa

San Francisco, CA

$169,100–$270,800 / year

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. The Senior Manager will work cross‑functionally to deliver client solutions, identify expansion opportunities, and contribute to improved money movement outcomes for assigned clients.

30+ days ago

Senior Associate, Salesforce Health Cloud & Agentforce Forward Deployed Engineer KPMG

San Francisco, CA

$118,275–$212,865 / year

Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling), and experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills preferred. Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs, and develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns.

30+ days ago

Senior Software Engineer - Security Elastic

San Francisco, CA

You have experience building authorization systems that are scalable and performant under high concurrency and large permission sets, including designing access models, validating credentials/tokens at scale, and keeping authorization decisions consistent across a distributed system. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

30+ days ago

Senior Director, US Marketing, Oncology – Breast Cancer Jazz Pharmaceuticals

San Francisco, CA

Remote

$243,200–$364,800 / year

Develop and lead the full go-to-market strategy by partnering with cross-functional field team leadership and members to drive launch planning and execution, leveraging a collaborative account management model; partner with field operations and training teams to develop and execute a comprehensive and effective go to market plan. Prioritize, develop, and implement promotional and disease education tactics (including print and digital promotions, peer-to-peer programming, and key customer marketing initiatives) that help establish the value of this anticipated indication with our customers and contribute to achieving annual sales and share targets post launch.

30+ days ago

Senior Health Primary Care Physician - Sign-On Bonus Available One Medical

Mill Valley, CA

$308,700–$328,000 / year

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. Provide care aligned to patients’ self-identified values and incorporate core geriatrics concepts including shared decision making, advance care planning, frailty and multimorbidity, and safe transitions of care.

30+ days ago

Senior Associate KPMG

San Francisco, CA

$81,130–$164,565 / year

Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.

30+ days ago

Sr Customer Service Representative Genuine Parts Co

Newark, CA

$28.29–$36.82 / hour

Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met.

30+ days ago

Customer Service Associate/ Senior Customer Service Associate (Full-Time) Shane Co.

Walnut Creek, California

$25–$28 / hour
Full time

Qualifications: A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA). No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers.

29 days ago

Customer Service Associate/ Senior Customer Service Associate (Full Time) Shane Co.

Walnut Creek, CA

$25–$28 / hour

A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA). No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers.

29 days ago

New Accounts/CSR II, CSR III, or Senior level Workway

Hayward, CA

$20–$23 / hour
Quick Apply

Currently, we have a New Accounts/CSR II, CSR III, or Senior level opportunity with a nationally recognized Bank, a 5-star rated financial institution that has grown to $7 billion in assets by staying true to its mission of delivering exceptional service and innovative banking solutions. #BankingJobs #CSRJobs #BankTeller #CustomerServiceRepresentative #FinanceJobs #JobHiring #NowHiring #CareerOpportunities #WorkwayJobs #BankingCareers

30+ days ago

Senior Manager, Customer Service R. Torre & Co Inc

San Leandro, CA

End-to-End Order Management Excellence: You've strengthened the end-to-end order management process, so orders are entered, validated, prioritized, released, fulfilled, and supported accurately. Systems, Data & Scalable Processes: Through ongoing feedback, practical insights, and strong cross-functional collaboration, you''ve helped drive continuous improvement in the tools, processes, and systems that support Customer Service.

21 days ago

Senior Customer Support Service Delivery Program Manager Mercury Technologies Inc

San Francisco, CA

$154,200–$192,800 / year

You'll apply the same thinking across our wider service delivery ecosystem, helping us evaluate when work should enter an incubation model, when it is ready to graduate, and whether its next home should be Core Support, a specialized team, an outsourced partner, AI-powered tooling, or another model as our capabilities evolve. Understands the operational machinery behind successful BPO transitions, including workforce planning, forecasting, training, knowledge transfer, quality management, ramp planning, and stabilization.

14 days ago

Senior Customer Support Service Delivery Program Manager Mercury

San Francisco, CA

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 — $192,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 — $173,500 USD Canadian employees (any location): $145,800 — $182,200 CAD You’ll apply the same thinking across our wider service delivery ecosystem, helping us evaluate when work should enter an incubation model, when it is ready to graduate, and whether its next home should be Core Support, a specialized team, an outsourced partner, AI-powered tooling, or another model as our capabilities evolve.

3 days ago

Sr. Security Services SA, AWS Industries - Customer Acceleration Team - Security Specialists Amazon.com Inc

San Francisco, CA

Drive adoption of the AWS Security Services portfolio (Security Hub, GuardDuty, Inspector, Detective, IAM Identity Center, Macie, Security Lake, Network Firewall, WAF, and more) across three motions: deepening adoption at existing accounts, enabling CISO-org relationships, and supporting competitive displacement. The customers you serve span Financial Services, Healthcare, Technology, Manufacturing, Energy, Telecommunications, Media, and Retail - and they are navigating real complexity: securing AI at scale, rethinking identity models, and keeping pace with a rapidly evolving threat landscape.

30+ days ago

Sr. Leader, Customer Solutions, HITECH Semiconductor & Model Provider, Customer Solutions Amazon.com Inc

San Francisco, CA

Using your experience, you will work with your team, sales and other leaders across AWS to drive strategy, accelerate customer"s journey to the cloud, improve customer engagement, drive adoption and expansion of customer"s footprint on AWS, solve problems, and foster the rapid growth of the organization. As a leader in the Customer Solutions Management organization focused on HITECH Semiconductor and AI Model Provider customers, you will lead a team that is responsible for guiding and advancing AWS customers along their multi-year journey to the cloud.

30+ days ago

Senior Staff Full-stack Engineer – Customer Resiliency (Senior Director, IC) (Remote-Eligible) Capital One

San Francisco, CA

Remote

Full time

Senior Staff Full-stack Engineer - Customer Resiliency (Senior Director, IC) (Remote-Eligible) As a Senior Staff Engineer (Senior Director level, Individual Contributor) at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other materials to share knowledge both inside and outside the organization.

10 days ago

Sr. Customer Assistance Representative Fisherman''s Wharf Enterprise Holdings Inc

San Francisco, CA

Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

30+ days ago

Sr. Customer Assistance Representative - Fisherman's Wharf Enterprise Holdings

San Francisco, CA

30+ days ago

Senior Technical Customer Support Engineer, Federal ClickHouse

San Francisco, California

You'll be the primary technical point of contact for customers operating ClickHouse in government-authorized environments, triaging and resolving support cases, guiding customers through secure deployment and operational best practices, and partnering closely with our Product, Engineering, and Go-To-Market teams to make sure ClickHouse's platform meets the bar federal customers require. This role sits within our global Support Engineering team but has a dedicated focus to deliver the same excellent, technically deep support our commercial customers rely on, while meeting the compliance, security, and operational constraints that federal environments require.

30+ days ago

Senior Associate/Recovery Services Forensic Services practice CRA International Inc

Oakland, CA

$130,000–$152,500 / year

CRA is a leading global consulting firm that provides independent economic and financial analysis behind litigation matters, guides businesses through critical strategy and operational issues to become more profitable, and advises governments on the economic impact of policies and regulations. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team.

30+ days ago

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Senior Customer Service Jobs in Walnut Creek, CA

Senior Manager, Visa Direct Account Executive Visa

Senior Associate, Salesforce Health Cloud & Agentforce Forward Deployed Engineer KPMG

Senior Software Engineer - Security Elastic

Senior Director, US Marketing, Oncology – Breast Cancer Jazz Pharmaceuticals

Senior Health Primary Care Physician - Sign-On Bonus Available One Medical

Senior Associate KPMG

Sr Customer Service Representative Genuine Parts Co

Customer Service Associate/ Senior Customer Service Associate (Full-Time) Shane Co.

Customer Service Associate/ Senior Customer Service Associate (Full Time) Shane Co.

New Accounts/CSR II, CSR III, or Senior level Workway

Senior Manager, Customer Service R. Torre & Co Inc

Senior Customer Support Service Delivery Program Manager Mercury Technologies Inc

Senior Customer Support Service Delivery Program Manager Mercury

Sr. Security Services SA, AWS Industries - Customer Acceleration Team - Security Specialists Amazon.com Inc

Sr. Leader, Customer Solutions, HITECH Semiconductor & Model Provider, Customer Solutions Amazon.com Inc

Senior Staff Full-stack Engineer – Customer Resiliency (Senior Director, IC) (Remote-Eligible) Capital One

Sr. Customer Assistance Representative Fisherman''s Wharf Enterprise Holdings Inc

Sr. Customer Assistance Representative - Fisherman's Wharf Enterprise Holdings

Senior Technical Customer Support Engineer, Federal ClickHouse

Senior Associate/Recovery Services Forensic Services practice CRA International Inc

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