460 Results for

Senior Customer Service Jobs in Worcester, MA

Jobs

North Chelmsford, MA14 days ago

$20–$26 Per Hour

Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

Worcester, MA7 days ago

$55,000–$60,000 Per Year

In this Customer Service Representative role, you’ll work directly with customers through face-to-face interactions, helping them navigate services, answer questions, and find the right solutions while supporting sales efforts. If you’re ready to grow as a Customer Service Representative in a role that combines face-to-face customer service and sales, where your personality and people skills truly matter, apply today and become part of the Prime Time Solutions team.

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North Providence, RI2 days ago

$80,000–$115,000 Per Year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a well-established public accounting and advisory firm based in Rhode Island, recognized for our commitment to professional excellence, client service, and employee development.

Bedford, MA8 days ago

$90,220–$170,000 Per Year

The Air Force Program Execution Office for PEO Electronic Systems (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Command and Control portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies. Serve as a representative of the program office to international customers, including the partner nation Ministry of Defense (MOD), Office of Defense Cooperation (ODC), and Air Force stakeholders, and respond to programmatic questions related to acquisition, cost, schedule, and performance.

Concord, MA7 days ago

$115,000–$135,000

Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.

Worcester, MA18 days ago

$30–$50

Provides service to the customer base by repairing and overhauling equipment, such as compressors, water pumps, air handlers, and electrical and mechanical control devices in a safe, efficient, and timely manner that exceeds customers’ expectations. Provides general repair work on refrigeration, heating, and ventilation equipment, such as air conditioning units, evaporative condensers, ice machine equipment, water pumps, gas furnaces, compressors, and electric motors in a safe and timely manner.

Lexington, MA30+ days ago

Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. Cross-Functional Collaboration: Work closely with electrical, software, controls, manufacturing, and quality engineering teams to ensure seamless integration and product success.  .

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Littleton, MA4 days ago

Join our dynamic team as a Customer Service Representative, where your passion for delivering exceptional customer experiences will shine. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software.

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Bedford, MA1 day ago

$84,137–$115,000 Per Year

The Air Force Program Execution Office for PEO Digital (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Digital portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies. Possess comprehensive knowledge of principles, policies, and practices of systems acquisition defined in DoDI 5000.02 and 5000.75, including an understanding of roles and relationships within the DoD and the Air Force.

Bedford, MA14 days ago

$96,757–$120,000 Per Year

The C2ISR Division provides worldwide life cycle support across the spectrum of the C2ISR capabilities based enterprise, including supply, distribution, materiel management, acquisition, system engineering and maintenance, financial planning and budgeting, security, flight test, and contracting functions. EPASS support is required to execute the major GNS programs in support of the C2ISR Division, to include AF DCGS Network Infrastructure Transformation (NIT), Extended Tether Program (ETP), and Global Command and Control System – Air Force Infrastructure (GCCS-AF (I)).

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Bedford, MA4 days ago

$96,757–$140,000 Per Year

The Aerospace Management Systems Division develops, delivers, and sustains air traffic management, CNS/ATM avionics expertise, and weather sensing and forecasting capabilities enabling military, civil, allied, and foreign military sales customers to achieve their mission. Support management functions and processes using analytical methods to gather, analyze, and evaluate information related to organizational structures, resource requirements, manning, human resources, and DoD and Air Force program and project analysis.

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Lincoln, RI1 day ago

$26–$26 Per Hour

Support customers with credit cards, lending solutions, checking accounts, and savings accounts. Responsibilities: Assist clients through inbound calls regarding credit and short-term lending needs.

Bedford, MA8 days ago

$90,220–$160,000 Per Year

In this Advisory and Assistance Services (A&AS) role, you will provide expert-level support to Department of Defense (DoD) programs by assisting government leadership with decision-making, planning, and execution throughout the acquisition lifecycle. DCS is recruiting for a Senior General/Interdisciplinary Engineer, in support of the Air Force Life Cycle Management Center/PEO Digital Directorate (AFLCMC/HB).

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Stafford Springs, CT1 day ago

$16.94–$17.94

We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

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Needham, MA1 day ago

$86,300–$165,800 Per Year

Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.

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Lincoln, RI1 day ago

$26–$26 Per Hour

Minimum 2 years of customer service, call center, retail, hospitality, sales, or banking experience preferred . Responsibilities: • Handle inbound customer calls regarding banking products and account services .

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Lincoln, RI2 days ago

$26–$26 Per Hour

A leading financial services organization is seeking motivated and customer focused Bilingual Customer Service Representatives to support clients with banking, lending, and financial service needs. Support and fulfill banking products including credit cards, checking accounts, savings accounts, and lending solutions .

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Lincoln, RI5 days ago

$26–$26 Per Hour

This role is responsible for handling inbound customer inquiries, identifying financial needs, recommending appropriate products and services, and delivering an exceptional client experience. Educate clients on available financial products including checking accounts, savings accounts, credit cards, and lending solutions .

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Waltham, MAToday

$90,000–$110,000 Per Year

Responsible for providing or overseeing the analysis, administration and oversight of comprehensive chemistry/biochemistry policies, programs and practices; may provide feedback and guidance to clients regarding the analysis of materials, products and/or devices utilizing complex to specialized professional and technical knowledge of chemistry/biochemistry/formulation development or related equipment, testing, and procedures. Provides complex to specialized analysis, interpretation and counsel to clients, staff, management, and functional leaders regarding chemistry/biochemistry policies, programs, and practices; involves broad operations and leading implementation and change.

New!

Waltham, MAToday

$35–$50 Per Hour

SUMMARYResponsible for providing or overseeing the analysis, administration and oversight of comprehensive chemistry/biochemistry policies, programs and practices; may provide feedback and guidance to clients regarding the analysis of materials, products and/or devices utilizing complex to specialized professional and technical knowledge of chemistry/biochemistry/formulation development or related equipment, testing, and procedures. Provides complex to specialized analysis, interpretation and counsel to clients, staff, management, and functional leaders regarding chemistry/biochemistry policies, programs, and practices; involves broad operations and leading implementation and change.

Wayland, MA12 days ago

The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. Housekeeping and Laundry ServicesMaintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.

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Worcester, MA2 days ago

$84,500–$139,000

In larger branches, the Branch Manager will be responsible for leading and directing the Dispatcher and Assistant Branch Manager (ABM); in smaller branches the Branch Manager will be responsible for leading and directing the Service Techs. Responsibilities include leading and directing the Dispatch and ABM functions of the branch; this includes but is not limited to, achieving the Annual Procurement Plan (e.g., hitting targeted vendor spend discount rates) and monitoring Dispatching functions daily.

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Millbury, MA6 days ago

$62,000–$71,500 Per Year

We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant .

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Worcester, MAToday

$56,546–$88,858 Per Year

Strategic Accounts Executive is responsible for driving sales growth, managing and retaining select key account locations across portfolios exceeding $250K in potential revenue, driving profitable growth through customer analysis, strategic account planning, and value realization. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

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Worcester, MA2 days ago

Calling on the post-acute care market including long-term care facilities, home health and hospice agencies and medical equipment providers; Selling clinical and operational solutions to all levels of decision makers including owners, senior clinical officers and purchasing managers; Selling products that include incontinence, skin care, DME, advance wound care and gloves; Developing a strong knowledge base about Medline’s very large product catalog and numerous value added programs and services; Developing meaningful relationships with new customers and deepening relationships with existing ones; Cold calling and prospecting to develop new business opportunities; Presenting new products and initiatives; educating customers on current industry trends and regulations; Preparing bids and negotiating contracts. Complex sales strategy/approach to sell solutions across multiple levels; Background in commissioned, tangible product sales; Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency especially in MS Excel, Word, and Outlook.

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Waltham, MA1 day ago

Full-time

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions. We are currently seeking a Senior Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team.

Westwood, MA21 days ago

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authoriz...

New!

Wellesley, Massachusetts6 days ago

$23.13–$31.29 Per Hour

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch, build and expand banking relationships through proactive customer outreach and customer service requests, and be responsible for the fulfillment of deposit accounts, payment solutions and digital access products. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Ayer, MA30+ days ago

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance.

Marlborough, MA30+ days ago

$61,500–$75,000 Per Year

Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

New!

Waltham, MA5 days ago

Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI. What You'll Do at Allego: The Senior Customer Success Manager – Adoption (SCSM) works with Allego’s existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint.

Waltham, MA30+ days ago

This is a high-impact role: the systems you build will directly influence how Xometry acquires new customers, improves engagement, drives conversion, and strengthens retention — measurable outcomes at the heart of our growth. You will own the systems that capture, organize, and activate customer data — including our customer data platform (CDP), event collection pipelines across front-end, back-end, and go-to-market systems, and attribution and reporting services.

Framingham, MA30+ days ago

Remote

This role focuses on resolving customer concerns, documenting interactions accurately, and supporting a positive brand experience in a fast-paced, high-volume environment. With over 4,500 stores across nine countries and multiple e-commerce platforms, the company is committed to operational excellence, inclusion, and responsible corporate citizenship.

Westborough, Massachusetts22 days ago

The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Here’s what you’ll do: Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.

Please note: Actual location may vary., RI13 days ago

Remote

Contractor

This Customer Service Representative role is a callcenter position supporting members with Social Determinants of Health (SDoH) by helping them identify and access local community resources. Position Summary: This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.

Tewksbury, Massachusetts12 days ago

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.

Bedford, MA30+ days ago

What You Will Do:Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows. Strong experience with:Apex, Lightning Web Components, Flows REST APIs and integrations.

Worcester, Massachusetts30+ days ago

$3–$5 Per Hour

Join ASPiRE! as a Senior Service Coordinator and make a difference in the lives of individuals by fostering independence and growth while mentoring a dedicated team. Responsibilities: Direct Support: Provide hands-on assistance with personal care, daily living activities, and goal achievement for individuals served.

Devens, MA30+ days ago

$131,550–$159,413 Per Year

The role ensures strong alignment with the Biotechnology manufacturing network strategy, working closely with site leadership, engineering, operations, and global procurement teams to deliver best value, supplier reliability, governance, and operational excellence. Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

Foxborough, MA21 days ago

$130,000–$155,000 Per Year

The Senior Customer Success Manager will also help shape and strengthen our customer success program by developing customer journey maps, leading a structured QBR/QBR-style business review program, and advancing our CSAT strategy to better measure and improve the client experience. The ideal candidate brings a blend of customer success, consultative selling, and industry knowledge, along with experience in life sciences and/or digital systems, and is excited by the opportunity to help build and scale customer success within an entrepreneurial, high-growth organization.

Framingham, MA30+ days ago

We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. What you bring to the table: + Intellectually Curious and Continuous Learner- interesting in asking “why” and not afraid to explore or suggest crazy ideas; comfortable with ambiguity, a hunger to learn, and a seeker of new challenges.

Tewksbury, Massachusetts12 days ago

Foxboro, MA30+ days ago

Full-time

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

Worcester, MA30+ days ago

$24–$26 Per Hour

Answer general end-user and dealer questions such as: Product information, Price and availability, technical assistance, Product Complaint, Repair procedure/address, Repair status request. Position requires employees to utilize and understand simple formatting and use of Microsoft products (Excel, Word, PowerPoint).

Lowell, MA30+ days ago

Remote

Full-time

Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Provide support to the Marketing Department to provide thought leadership and participate in Marketing activities such as speaking on webinars, writing blogs and speaking at trade association events .

New!

Massachusetts2 days ago

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.

Waltham, MA30+ days ago

$135,000–$170,000 Per Year

We are looking for a strategic, hands-on Senior Director to build this segment from the ground up, establish the right sales motions, and close high-value, complex deals with some of North America's largest industrial companies. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Milford, Massachusetts30+ days ago

Responsibilities: Lead or support margin expansion and operational excellence initiatives across all four commercial divisions, setting targets, tracking progress, and course-correcting to achieve the $200M+ EBIT improvement target while protecting and accelerating operational improvements during integration of acquired businesses. Partner across the Service Excellence leadership team (Revenue, Delivery, Systems & Technology, Analytics) to ensure operational initiatives are revenue-aligned, technology-enabled, and data-supported, with particular focus on ensuring integration transitions strengthen rather than disrupt operational performance.

Lowell, MA18 days ago

$15–$17 Per Hour

The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.

Athol, MA30+ days ago

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Senior Customer Service Jobs in Worcester, MA

Jobs

Customer Service RepresentativeHajoca Corporation

Customer Service RepresentativePrime Time Solutions, Inc.

Tax SeniorJobot

FMS Program Manager, Senior - SecretDCS Corporation

Tax SeniorKforce Inc.

Senior Refrigeration Service Technician - Commercial & IndustrialCoolSys

Senior Mechanical EngineerSymbotic

Customer Service RepresentativeFranklin Professionals

Logistics Manager, Senior - TSDCS Corporation

Test Manager, Senior - TSDCS Corporation

Executive Business Process Specialist, Senior - SecretDCS Corporation

Bilingual Customer Service Representative – Banking {170179}A-Line Staffing Solutions LLC

General/Interdisciplinary Engineer, Senior - SecretDCS Corporation

PT Senior Sales Associate Store 089Music & Arts

Sr. Product Developer - OutdoorSharkNinja

Customer Service Rep - Banking Call Center -Lincoln RI {170180}A-Line Staffing Solutions LLC

Banking Customer Service(Spanish/Bilingual) {170179}A-Line Staffing Solutions LLC

Bilingual Banker CSR (Spanish/English) – Direct HireA-Line Staffing Solutions LLC

Sr. Quality Control Analyst (Pharma)Pace Analytical Life Sciences

Sr. Quality Control AnalystPace Analytical Life Sciences

Care ManagerSunrise Senior Living

HVAC/R Branch Manager Commercial & IndustrialCoolSys

Assistant ManagerWonder

Strategic Accounts ExecutiveMSC

Sales Rep Post Acute CareMedline Industries - Transportation & Operations

Senior Customer Service / Inside Sales RepresentativeEastern Industrial Automation

Customer Service RepresentativeEversource

Senior Sales & Service Representative (Universal Banker)First Citizens Bank

Customer Service Representative (CSR) Ayer MADomino's

Customer Manager SrAcosta

Sr. Customer Success ManagerAllego

Senior Engineering Manager, Marketing Technology & Customer Data SystemsXometry

Customer Service Rep - Customer Service - JuniorGTT

Senior Client Service ManagerGallagher

Coordinator III - Customer Service RepresentativeApidel Technologies

Senior Manager, Accounting and Financial Advisory ServicesBaker Tilly Advisory Group, LP

Sr. Salesforce Developer, Service CloudConnexion Systems + Engineering

Direct Support Professional III - Senior Service CoordinatorSeven Hills Foundation

Senior Manager, Procurement, Capital Engineering & Indirect ServicesBristol Myers Squibb

Senior Customer Success ManagerStellix Global Services

Senior Manager, Product Management- ServicesStaples

Senior Consultant, Accounting and Financial Advisory ServicesBaker Tilly Advisory Group, LP

Senior Customer Support EngineerSchneider Electric USA, Inc

Customer Service RepresentativeConnexion Systems + Engineering

Senior Director, Technical Consulting and ServicesAlchemy Systems, L.P.

Senior Field Service SpecialistWaters Corporation

Senior Director, Enterprise Sales-Supplier ServicesXometry

Sr Principal, Business Process Analyst (Service Delivery Excellence)Waters Corporation

Customer Service Representative 20hrs/week(Afternoons & Weekends)U-Haul

Customer Service RepresentativeDomino's

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