| Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES | Required | 3 | Years | | |
| Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. | Required | 3 | Years | | |
| Strong, technical knowledge, and implementation experience with ITSM and CSM. | Required | 3 | Years | | |
| Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES | Required | 3 | Years | | |
| Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. | Required | 3 | Years | | |