Design and drive the business unit's future vision and strategy across Customer Success and Renewals, aligning the Customer Success methodologies (Land, Adopt, Expand, Retain) and renewals lifecycle (Forecast, Quote, Negotiate, Close, Retain) to ensure both functions operate as one connected motion and are aligned to individual, team, organization, and company goals. Own the financial management and performance of the Customer Success and Renewals team by defining and managing analytical KPIs across adoption, customer health, renewal rate, on-time renewal, retention, churn, forecast accuracy, and expansion, and deliver against quarterly and long-term financial, operational, and strategic targets.