This role serves as the single accountable leader across highly matrixed teams, driving alignment, execution, and accountability across Product Development, Product Technology, Engineering, Architecture, Global IT, Operations, Commercial, Finance, Customer Experience, PTLs, and market organizations to deliver customer commitments. 10+ years of experience leading strategic customer programs, enterprise deployments, large-scale implementations, or cross-functional business transformations, including responsibility for executive stakeholder management, customer commitments, organizational influence, and business value delivery.