Experience administering platform security and supporting deployments in secure, air-gapped federal environments including RBAC, secure authentication, user access management, on-prem ServiceNow implementation, and O&M including patching, monitoring, and performance optimization in accordance with DoD best practices. Experience designing, configuring, and maintaining ServiceNow ITSM applications Incident, Problem, Change, Request, Service Catalog, Knowledge, and Service Level Management with a strong command of ITIL and ServiceNow best practices and hands-on troubleshooting.