NewSenior Electrical Engineer JobotSenior Electrical EngineerPlymouth, MA$135,000–$185,000 / yearBroad hands-on experience in electronics design, integration, and manufacturing processes, including robotic systems, wiring harnesses, microcontrollers, signal conditioning, power distribution, battery management systems, motor controls, and multilayer PCB design. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewSr. Automotive Service Technician JobotSr. Automotive Service TechnicianNorwood, MA$45–$50 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for diagnosing, repairing, and maintaining a variety of vehicles while providing top-tier customer service.
NewSr. Auto Appraiser - Field USAASr. Auto Appraiser - FieldBoston, MA$63,590–$121,530 / yearAuto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
NewSr Specialist, Systems Engineer - Space Systems (2nd Shift) : Sign-on bonus ($20K max) L3Harris TechnologiesSr Specialist, Systems Engineer - Space Systems (2nd Shift) : Sign-on bonus ($20K max)Wilmington, MA$106,500–$197,500 / yearPlease click here for the E-Verify Poster in English or Spanish. The ideal candidate for this position will be proficient in all aspects of the systems engineering process, will have direct and significant experience designing and testing complex systems, and will be comfortable coordinating teams of technical personnel.
NewProgram Manager, Senior - Secret DCS CorporationProgram Manager, Senior - SecretBedford, MA$87,934–$150,000 / yearThe Air Force Program Execution Office for PEO Digital (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Electronic Systems portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies. Risk Management: Develop, maintain, and execute program risk management plans, facilitating risk identification, analysis, and mitigation while coordinating program risk boards and working groups.
Systems Engineer, Senior - TS DCS CorporationSystems Engineer, Senior - TSBedford, MA$90,220–$175,000 / yearThe MIT is responsible for translating operational requirements into technical solutions, developing integrated architectures, assessing and mitigating risks, supporting acquisition execution strategies, and coordinating test and evaluation activities to ensure capabilities are delivered to operational users. C3BM’s main efforts are Architecture and Systems Engineering (ASE), Operational Response Team (ORT), and multiple mission integration teams such as Air, Maritime, and multiple acquisitions consisting of both the Advanced Battle Management System (ABMS) and Space.
Systems Engineer, Senior DCS CorporationSystems Engineer, SeniorBedford, MA$90,220–$145,000 / yearThe Aerospace Management Systems Division programs, develops, delivers, and sustains air traffic management, CNS/ATM avionics expertise, and weather sensing and forecast capabilities, enabling military, civil, allied, and Foreign Military Sales customers to achieve their mission. Develop and maintain system architectures, interface definitions, and Model-Based Systems Engineering (MBSE) artifacts supporting Air Traffic Control (ATC), Command & Control (C2), communications, networking, tactical data links, and radio systems.
NewTechnical Writer, Senior DCS CorporationTechnical Writer, SeniorBedford, MA$90,220–$125,000 / yearCommand, Control, Communications, and Battle Management (C3BM) has been tasked with delivering an integrated Department of the Air Force (DAF) Battle Network providing resilient decision advantage and enabling the USAF, USSF, Joint, and Coalition Force to win against the pacing challenge. C3BM’s main efforts are Architecture and Systems Engineering (ASE), Operational Response Team (ORT), and multiple mission integration teams such as Air, Maritime and multiple acquisitions consisting of both the Advanced Battle Management System (ABMS) and Space.
Systems Engineer, Senior - Secret DCS CorporationSystems Engineer, Senior - SecretBedford, MA$90,220–$175,000 / yearThe Air Force Program Execution Office for Intelligence, Surveillance, Reconnaissance and Special Operations (PEO ISR SOF) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the ISR SOF portfolio, which includes over 200 programs for the United States Air Force (USAF) and foreign allies. Experienced in requirements development, production and deployment, and operation and support, architectures development & implementation, modeling & simulation including but not limited to Model Based Systems Engineering principles, verification & validation, technical data package development and sustainment, and principles of configuration management.
NewGeneral/Interdisciplinary Engineer, Senior - Secret DCS CorporationGeneral/Interdisciplinary Engineer, Senior - SecretBedford, MA$90,220–$170,000 / yearConduct systems architectural analyses to include system design/design feasibility and state-of-the-art assessment to Produce architectures, document planned and existing systems, determine deficiencies, develop alternatives, recommend solutions, and support development of a plan to implement the chosen solution per acquisition and sustainment system engineering processes. Analysis of Alternatives (AoA), Systems Engineering Plan (SEP)…), systems review and analysis with written reporting, briefing, and artifact development as required for all of the technical specialty areas defined in this section; and the planning and execution of all necessary technical reviews, assessments, and interchange meetings (e.g.
Senior Civil/Structural Engineer LeidosSenior Civil/Structural EngineerBedford, MA$92,300–$166,850Clients requiring subject matter expertise consulting could include private equity, infrastructure and hedge funds, investment and commercial banks, private developers, legal and financial advisors, original equipment manufacturers, DOE, and EIA, among others. Our services include engineering, planning, project management, construction management, and commissioning for electric power substations and transmission and distribution lines; protection and controls design; and electrification programs.
STS Senior Test Development Engineer P3 Butler America AerospaceSTS Senior Test Development Engineer P3Billerica, MA$75–$85 / hourContractorDesired Skills (Nice to Have)Experience with project leadership, project cost and schedule management, i.e. EVMS, MS ProjectDoW (DoD) project development life cycle processes. The individual comes up to speed quickly, has an impact on our projects developing test stations/fixtures/automated test software, has familiarity with a process heavy work environment.
STS Senior Test Development Engineer P2 Butler America AerospaceSTS Senior Test Development Engineer P2Billerica, MA$80–$95 / hourContractorDesired Skills (Nice to Have)Experience with project leadership, project cost and schedule management, i.e. EVMS, MS ProjectDoW (DoD) project development life cycle processes. The individual comes up to speed quickly, has an impact on our projects developing test stations/fixtures/automated test software, has familiarity with a process heavy work environment.
Substation Senior Civil/Structural Engineer LeidosSubstation Senior Civil/Structural EngineerNorth Dighton, MA$92,300–$166,850If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
NewEquipment Specialist, Senior - Secret DCS CorporationEquipment Specialist, Senior - SecretBedford, MA$90,220–$130,000 / yearSupport configuration control by processing, tracking, and recommending dispositions for change notices, ecps, deviation/waiver requests, service bulletins, deficiency reports, Airworthiness Directive Notes, and qcps. Provide integrated logistics support, including provisioning, source coding, maintenance data collection, configuration management data, QDR analysis, and identifying alternate sources of supply for DMS/MS issues.
Configuration Manager, Senior - Secret DCS CorporationConfiguration Manager, Senior - SecretBedford, MA$90,220–$140,000 / yearDCS has an exciting opportunity for a SeniorConfiguration Manager providing support to the Air Force Life Cycle Management Center-Ground Base Air Defense Sensor division (AFLCMC/ESG). Support engineering assessments and maintain documentation required for audits such as Physical Configuration Audits (PCA) and Functional Configuration Audits (FCA).
NewCybersecurity Engineer, Senior - Secret DCS CorporationCybersecurity Engineer, Senior - SecretBedford, MA$123,639–$210,000 / yearEssential Job Functions: Assist in the development of security documentation including System Security Management Plans, Program Protection Plans, Security Risk Analyses, OPSEC Plans, and other required system security engineering artifacts. The Electronic Systems System (ESS) Division aka Force Protection Division's mission responsibility is to manage and execute the modernization, design, development, testing, fielding, and sustainment of the various software and hardware within the ESS Portfolio.
NewFMS Program Manager, Senior - Secret DCS CorporationFMS Program Manager, Senior - SecretBedford, MA$60,467–$100,000 / yearThe Air Force Program Execution Office for PEO Electronic Systems (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Command and Control portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies. Serve as a representative of the program office to international customers, including the partner nation Ministry of Defense (MOD), Office of Defense Cooperation (ODC), and Air Force stakeholders, and respond to programmatic questions related to acquisition, cost, schedule, and performance.
NewSr. Desktop Support Specialist Bluestone BankSr. Desktop Support SpecialistRaynham, MA$29–$32 / hourProvides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates.
Sr Audit Associate The Computer Merchant, LtdSr Audit AssociateNorwood, MA$80,000–$100,000 / yearWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
Senior Software Enigneer The Computer Merchant, LtdSenior Software EnigneerChelsea, MA$90–$95 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. The Massachusetts Department of Revenue (MA DOR) through the ANF IT division seeks to enhance the security, scalability, and operational efficiency of its analytics environment through the migration of its on-premises SAS 9.4 platform to AWS.
Senior Snowflake Developer The Computer Merchant, LtdSenior Snowflake DeveloperBoston, MA$80–$85 / hourContractorThis role is responsible for building scalable data solutions that support reporting, analytics, and data-driven decision-making for EOHLC's Public Housing and Rental Assistance Divisions, enabling program teams to effectively manage, analyze, and leverage critical housing and assistance data. * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.
Senior Systems Engineer The Computer Merchant, LtdSenior Systems EngineerDedham, MA$80–$91 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. As a Systems Engineer, working on the Encryptor Manager, you'll be a member of a cross functional team responsible for developing mission critical Cybersecurity Manager Applications for a rapidly growing product line.
NewSenior Mechanical Engineer The LiRo GroupSenior Mechanical EngineerNewton, MA$120,000–$180,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. We work hard to build a corporate culture that empowers all our employees to freely share their ideas, know their presence, and contributions are truly valued, fostering a climate where our employees are enabled to maximize their full potential.
NewSenior Electrical Engineer The LiRo GroupSenior Electrical EngineerNewton, MA$150,000–$180,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. We work hard to build a corporate culture that empowers all our employees to freely share their ideas, know their presence, and contributions are truly valued, fostering a climate where our employees are enabled to maximize their full potential.
NewSenior Research Scientist – Battery and Data Center Safety FMSenior Research Scientist – Battery and Data Center SafetyNorwood, MA$121,000–$173,000Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. Research experience involving experimental heat transfer measurement, battery failure analysis, high-voltage battery system testing, such as BESS or UPS battery systems, is highly desirable.
Senior Research Scientist -Flammability and Fire Dynamics FMSenior Research Scientist -Flammability and Fire DynamicsNorwood, MAFM is seeking a Senior Research Scientist to develop new scientific knowledge, technologies, and engineering solutions to challenges in material flammability, fire dynamics, and fire protection, which can be used and applied by FM to help prevent or control property loss for insured clients. Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners.
NewSenior Project Manager - Public and Private Construction Michael Page USASenior Project Manager - Public and Private ConstructionBoston, MA$120,000–$180,000 / yearFull timeSpecializing in both Public & Private projects in RI & Boston - including Higher Education, Healthcare, Fitness, Banking, Corporate, Civic, Aviation, Historic preservation, Affordable Housing, and MBTA projects - $3M-$40M. Commercial General Contractor looking for a tenured Project Manager with experience successfully running Public & Private projects to join their team!
NewSenior Research Scientist –Flammability and Fire Dynamics FMSenior Research Scientist –Flammability and Fire DynamicsNorwood, MA$121,000–$173,000FM is seeking a Senior Research Scientist to develop new scientific knowledge, technologies, and engineering solutions to challenges in material flammability, fire dynamics, and fire protection, which can be used and applied by FM to help prevent or control property loss for insured clients. Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners.
NewSenior Research Scientist – Fire Detection and Suppression FMSenior Research Scientist – Fire Detection and SuppressionNorwood, MA$121,000–$173,000The position will directly contribute to industrial property loss prevention, with emphasis on critical business areas and emerging hazards such as data centers, renewable energy industries, automated storage facilities, and operations involving ignitable liquids. Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners.
Senior Tax Associate AthenahealthSenior Tax AssociateBoston, MA$70,000–$120,000Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Mechanical Engineer - Product Development Michael Page USASenior Mechanical Engineer - Product DevelopmentBillerica, MA$130,000–$160,000 / yearFull timeKnown for tackling complex clinical challenges, the company invests heavily in R&D, values engineering rigor, and fosters a hands‑on, collaborative culture where technical excellence is recognized and rewarded. As the Senior Mechanical Engineer, Product Development, you will lead the design and development of innovative electromechanical medical products used in high impact clinical applications.
NewSenior Power Electronics Engineer DraperSenior Power Electronics EngineerCambridge, MAp>A Senior Power Electronics Engineer designs, specifies, develops, and tests power system architectures and requirements for a wide array of applications, including miniature power conversion and management circuitry, distributed power architectures, radiation hardened designs, novel battery management circuitry, small motor controllers, switched-mode power conversion and precision feedback systems. • Knowledge in at least one of the following areas: Isolated and non-Isolated dc/dc power conversion; rectification; inversion; battery management systems; motor controller design; system-level power distribution design; system/board level grounding/shielding and EMC design techniques.
NewSenior Digital Electronics Design Engineer DraperSenior Digital Electronics Design EngineerCambridge, MAAs a senior member of the Harsh Environments Electronics Group, you will help shape digital hardware architectures and lead electronics development activities by applying sound engineering and project management principles. As a Senior Digital Engineer, you will work closely with multi-disciplinary teams designing, developing, and verifying high reliability digital electronics for use in a wide array of applications.
NewSenior GNC Systems Engineer DraperSenior GNC Systems EngineerCambridge, MAWorking in a dynamic team environment developing state-of-the-art weapon/GN&C systems will provide exposure to a wide range of advanced technologies as well as afford opportunities for increased leadership/impact on the development of new war-fighter capability. The Hypersonic and Advanced Weapons group at Draper is seeking a Senior Guidance, Navigation, and Control (GNC) Systems Engineer to work within and lead multi-disciplinary teams to design next-generation weapon system concepts for the war fighter.
Senior Research Scientist - Fire Detection and Suppression FMSenior Research Scientist - Fire Detection and SuppressionNorwood, MAThe position will directly contribute to industrial property loss prevention, with emphasis on critical business areas and emerging hazards such as data centers, renewable energy industries, automated storage facilities, and operations involving ignitable liquids. Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners.
NewSenior Research Scientist - Battery and Data Center Safety FMSenior Research Scientist - Battery and Data Center SafetyNorwood, MAJob Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. Research experience involving experimental heat transfer measurement, battery failure analysis, high-voltage battery system testing, such as BESS or UPS battery systems, is highly desirable.
NewSenior PM / Project Executive - Multifamily - Newton, MA Michael Page USASenior PM / Project Executive - Multifamily - Newton, MANewton, MA$140,000–$180,000 / yearFull timep>Our client is seeking a senior-level Project Manager / Project Executive to join their growing team and provide leadership across a diverse portfolio of construction projects. Their portfolio includes both ground-up construction and renovations up to $60M, and they are known for strong client relationships, with roughly 90% of work coming from repeat business.
NewSenior Subtractive Manufacturing Engineer, Production Machining Rennscot MFGSenior Subtractive Manufacturing Engineer, Production MachiningWoburn, MAWorks in an active manufacturing environment subject to noise, vibration, metal chips, cutting fluids, and industrial equipment; required to wear personal protective equipment (PPE) at all times on the shop floor, including safety glasses, hearing protection, and steel-toed footwear. You have a deep, demonstrated commitment to continuous learning and technical mastery — actively monitoring industry trends, emerging technologies, and external best practices and translating findings into organizational capability advances and thought leadership.
NewSenior Mixed Signal Electronics Design Engineer DraperSenior Mixed Signal Electronics Design EngineerCambridge, MAThe Draper team is chartered with supporting the Nation’s most challenging problems by 1) providing an iterative and agile approach to innovative and creative technical solutions delivered at the speed of mission and 2) driving leading edge technology development efforts to support future mission needs. The Tailored Systems Business Area within Electronics Program Office directorate delivers first-of-a-kind field-ready microelectronics solutions in support of National Security missions.
NewSenior Sensor Electronics Engineer DraperSenior Sensor Electronics EngineerBoston, MAp>A Senior Sensor Electronics Engineer designs, specifies, develops, and tests analog electronics for a wide array of applications, such as analog front ends, signal conditioning, analog-to-digital conversion, radiation hardened designs, motor controllers, low noise power conditioning for precision instrumentation, and precision feedback systems. The engineer develops the architecture, designs these circuits, performs simulations, implements the physical layout, verifies and tests designs.
Senior Administrative Assistant Beacon Hill Staffing GroupSenior Administrative AssistantBoston, Massachusetts$35–$40 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Sr SQL Server DBA The Computer Merchant, LtdSr SQL Server DBABoston, MA$70–$76 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
Senior Education LMS Specialist Institute for Healthcare ImprovementSenior Education LMS SpecialistBoston, MARemote$64,417–$103,067 / yearPart timeIHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.
Senior Education LMS Specialist IHISenior Education LMS SpecialistBoston, MassachusettsRemoteWe ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale.
Sr. Workforce Development Strategy Manager, Autodesk Education Experiences Autodesk IncSr. Workforce Development Strategy Manager, Autodesk Education ExperiencesMARemote$103,000–$183,920 / yearReporting to the Senior Director of Strategy and Strategic Partnerships for Education, you will drive initiatives that expand Autodesk's reach and impact among workforce agencies, training providers, industry coalitions, employers, and strategic partners, ensuring the next generation of Design & Make talent is prepared for the jobs of the future. Lived experience navigating workforce development pathways, such as military transition, reskilling or upskilling programs, apprenticeship or union training, community college, or continuing education, and passion for the intersection of technology and expanding economic opportunity.
Senior Manager, Provider Escalation and Education Devoted Health IncSenior Manager, Provider Escalation and EducationWaltham, MARemote$110,500–$150,000 / yearAI automation, digital workflows, and self-service are changing the cost and quality curve of operational work, creating a unique opportunity to reimagine Network Escalations as a modern, technology-enabled engine that delivers better provider experience, faster responses to complex problems, upstream issue detection, and stronger quality. A bit about this role: The Provider Escalation & Education (Prov Esc/Edu) team is dedicated to maintaining strong operational relationships with our Critical Provider Organizations (CPOs) while focused on building partnerships that reduce frustration through efficient issue management and proactive solutions.