Bachelor's degree in Information Technology, Computer Science, or a related field or 4 additional years of experience in lieu of the degree1-2 year of IT support or help desk experience in a DoD or federal government environmentExperience supporting Windows 11, macOS, iOS, and Android operating systemsExperience using an enterprise IT service management ticketing system for logging, tracking, and resolving incidents and service requests. A typical week involves responding to tickets submitted via phone, email, and walk-in, performing hardware and software troubleshooting across a wide range of devices and operating systems, tracking and documenting all actions in the DEVCOM-CBC ticketing system, and coordinating with the Mission Support Desk Manager on issues requiring escalation or equipment replacement.