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Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship. Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.

Overview:
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary:
The Senior Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. 

Responsibilities:
<ul><li>Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards</li><li>Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR</li><li>Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs</li><li>Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity</li><li>Assist in budget preparation and ensure adherence to approved budgets</li><li>Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item</li><li>Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li><li>Provide excellent customer service while maintaining the highest standards for resident service</li><li>Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals</li><li>Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed</li><li>Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship</li></ul> 

Education and Experience:
<ul><li>Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience</li><li>3 + years of related multi-family property management experience</li><li>Strong leadership and management skills</li><li>Team player, professional, and effective communication skills</li><li>Proficient in Microsoft Office Suite and property management software</li></ul>

Qualifications:
Physical Requirements:<ul><li>May be required to sit for extended periods of time while working at a desk</li><li>May be required to climb stairs</li><li>Must be able to read documents, computer screens and data</li><li>Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>Must be able to operate a computer, keyboard, mouse and other office equipment</li></ul>Work Environment:<ul><li>This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements</li><li>The office is an open setting which may include bright lights, constant noises and distractions</li></ul> This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager. 

Company Information:
Join RPM Living and experience exceptional benefits designed to enhance your life.<ul><li>Weekly pay for all associates working onsite at an apartment community </li><li>Comprehensive healthcare coverage available for all full-time, regular associates  </li><li>Employer-paid employee assistance, mental health, and wellness programs </li><li>Ancillary benefits including critical illness, hospital indemnity, and accident insurance </li><li>401(k) with robust company match  </li><li>Opportunities for professional development, career growth, and role-based learning plans </li><li>Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) </li><li>Paid time off plus floating holidays and volunteer days </li><li>Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)</li></ul> Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable. RPM Living participates in E-Verify. For more information, see the E-Verify <a href="https://rpmliving.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=180509&hashed=1840926066" rel="noopener nofollow noreferrer" target="_blank">Participation Poster</a> and the <a href="https://rpmliving.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=180508&hashed=764372657" rel="noopener nofollow noreferrer" target="_blank">Right to Work Poster</a>. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website <a class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://rpmliving.com/contact-us/" rel="noopener nofollow noreferrer" target="_blank" title="https://rpmliving.com/contact-us/">here</a> and select "Careers" in the "Choose a Topic" dropdown menu.

RPM Living

Senior Community Manager

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RPM Living

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