Grand Rapids, MI12 days ago
6+ years proven experience with ServiceNow administration, ServiceNow analytics and reporting, and infrastructure management (including SSO, certificates, MID Server, PowerShell, and JavaScript), with a strong focus on ensuring platform reliability by monitoring incidents and health metrics, resolving issues through logs, and leveraging best practices in change, release, and automation to improve operational and platform efficiency. Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices, SRE, Agile, DevSecOps, and CI/CD, Observability, deployment techniques like Blue-Green, Canary to minimize down-time and enable A/B testing approaches, optimizing automation and supporting high-quality outcomes throughout the product lifecycle.