Deep expertise in healthcare revenue cycle management - provider-side, payer-side, or health tech - with hands-on knowledge of urgent care or ambulatory RCM workflows including walk-in patient registration, real-time insurance eligibility verification, CPT/ICD-10 coding, charge capture, claim scrubbing, clearinghouse integrations, payer adjudication rules, denial management, and patient collections. Fluency in RCM KPIs and financial performance metrics, including net collection rate, days in accounts receivable (AR), first-pass claim acceptance rate, denial rate, cost-to-collect, and patient collection rate; proven ability to connect product investments directly to financial outcomes and present ROI to executive leadership.