The Teleservices Agent works in a digital omni channel environment answering multiple forms of communication including inbound and outbound calls, SMS messages, chat messages and emails for all Wind Creek properties. Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication.