Completing annual staff performance evaluations; developing staff professional development plans and strong utilization of the agency’s performance management tools; Managing and administering the shelter program including fiscal management of budget, billing, and adherence to agency, city and state and federal regulations; successfully completing program audits by City, State and Federal regulators; Collaborating with internal departments to ensure programs run efficiently (Training Department, Domestic Violence Administration, Human Resources, Development, Finance, Legal etc.); Developing partnerships with other community based organizations, acting as a liaison to other organizations; Growing donor relationships in partnership with the Development Department; including hosting donor tours, and working with donors/volunteers for special events at the site; Developing scattered sites as needed; Qualifications: Specific duties include but are not limited to: Managing and administering the shelter program from a trauma informed perspective that focuses on resident centered practice and vicarious trauma; Mediating disputes and addressing grievances from a trauma informed perspective; Recruiting, hiring, coaching, mentoring and supervising a multi-disciplinary group of onsite staff that includes understanding and responding to vicarious trauma (both for self and for staff members); Ensuring that all staff receive high quality bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of Resident Centered Practice skills and includes discussions about vicarious trauma.