This role sits within Global Services and serves as the project management lead for Service Technology initiatives, partnering closely with Product Management, Engineering, IT, Digital Solutions, Regional Services, and other cross-functional stakeholders to ensure technology solutions are designed, implemented, and operationalized with service requirements incorporated from concept through deployment. The position manages complex, global, cross-functional programs involving digital service platforms, connected technician solutions, service applications, data and analytics, AI-enabled capabilities, knowledge solutions, predictive technologies, workflow automation, and other technologies that enable the future of service delivery.