Four (4) or more years of enterprise help desk, service desk, computer support, technical support, or related end-user support experience in a large network environment, including Windows operating systems, advanced remote and deskside support, complex ticket resolution, escalations, endpoint technologies, applications, user communication, SLA performance, documentation, and recurring issue identification. Some of the primary responsibilities of this role include: Provide advanced remote and deskside support through approved channels for incidents, requests, endpoint technologies, user access, business applications, hardware, software, connectivity, and workplace tools.