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ADAPTED_NOW

Insurance

Review and evaluate insurance license applications(initial, renewal, reinstatement) for producers, adjusters, surplus lines brokers, and other license types to ensure completeness and compliance with regulations. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.

Salary

KBSkills

ACTIVE

<h4>Job Description</h4> This recruitment will remain open until July 12, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on June 20, 2025. It is in the applicant’s best interest to submit materials as soon as possible. *The salary listed above does not include a 3% general wage increase effective July 1, 2025* Make a Difference: Protect Consumers & Join Our Dynamic Team!The Office of the Insurance Commissioner (OIC) seeks a qualified individual for theInsurance Technician 3 (Non-Perm)position. This role is within theConsumer Protection Divisionand is based out of ourTumwaterOffice.We are an employer of choice! Here’s why:<ul><li>Meaningful work: Ensure a healthy insurance market & protect Washington consumers.</li><li>Impactful career: Make a daily difference in the lives of countless Washingtonians.</li><li>Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.</li><li>Diversity, equity, and inclusion:OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.</li></ul> About the PositionAre you passionate about protecting consumers and ensuring integrity within the insurance industry? Join theOffice of the Insurance Commissioner(OIC) as anInsurance Technician 3 (Non-Perm)on our Licensing team within the Consumer Protection division.This position plays a key role in advancing our mission to safeguard the public interest and support Washington’s economy through fair and efficient regulation. As part of theProducer Licensing & Oversight Program, you’ll evaluate complex license applications, ensure compliance with state regulations, and help maintain high standards across the insurance profession.Your work will directly support the agency’s efforts to uphold the law, deliver exceptional service to industry stakeholders, and maintain consumer trust. If you thrive on detail, enjoy solving problems, and want to make a meaningful difference in public service, we encourage you to apply.This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $3,239.00 - $4,299.00 Benefits & Perks<ul><li>Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!</li><li>Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.</li><li>Wellness programs: Invest in your well-being with on-site resources and initiatives.</li><li>Work-life balance: Flexible schedules with telework opportunities.</li><li>Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.</li><li>Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.</li><li>Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.</li><li>And more! Explore our website for additional benefits:https://www.insurance.wa.gov</li></ul> The duties of the position include, but are not limited to: <ul><li>Review and evaluate insurance license applications(initial, renewal, reinstatement) for producers, adjusters, surplus lines brokers, and other license types to ensure completeness and compliance with regulations.</li><li>Make licensing determinations—issue licenses, decline applications, or refer cases for further review based on findings.</li><li>Communicate with applicants and insurersto resolve missing information, clarify requirements, or explain licensing outcomes.</li><li>Provide expert-level customer supportvia phone, email, and in-person, offering guidance on licensing procedures, legal requirements, and system use.</li><li>Interpret and apply insurance laws and regulationsrelated to licensure, appointments, and affiliations.</li><li>Process transactionsrelated to insurer appointments, business affiliations, license cancellations, and certifications.</li><li>Monitor and resolve issues with electronic data transfersfrom the National Insurance Producer Registry (NIPR), ensuring smooth integration with internal systems.</li><li>Generate and analyze customer satisfaction surveys, providing feedback to the program manager to improve service quality.</li><li>Support program improvement effortsby participating in team meetings, contributing to special projects, and helping maintain accurate licensing procedures and documentation.</li></ul> To read more about this position and view all duties, clickhereto request a position description. Required Qualifications: <ul><li>Two (2) years as an Insurance Tech 1, including one (1) year of clerical and customer service experience. - OR - </li><li>One (1) year as an Insurance Tech 2, including one (1) year of clerical and customer service experience. - OR - </li><li>Four (4) years of clerical, office support, and/or customer service* experience in a position providing guidance to inquiries regarding professional processes, procedures, regulations or similar. Clerical and customer services experience includes duties such as answering multi-line phone calls, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping electronic records, data entry, processing mail, managing supply inventories, monitoring emails, managing schedules or calendars in an office setting. </li></ul>- AND - <ul><li>A “basic” skill level in Word, Excel, and Outlook.</li></ul> Preferred/Desired Qualifications:<ul><li>Intermediate or above skill level in Excel, Word, and Outlook.</li><li>Associate degree or higher.</li><li>Insurance related certification(s) and/or designation(s).</li><li>Experiencereviewing/analyzing/issuingprofessional licensing applications for compliance with the applicable statutes, regulations, policies, processes, and procedures.</li><li>Experienceresearching/analyzing/respondingclearly and effectively to written or oral inquiries regarding professional licensing, processes, orstatutory/regulatorycompliance.</li><li>Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.</li></ul> Ready to join us?Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!Welcome to the OICSubmit your application today and take the first step towards a rewarding career at the OIC! Supplemental Information:<ul><li>This position is represented by the Washington Federation of State Employees (WFSE).</li></ul><ul><li>Wage/salary depends on qualificationsorstate rules of compensation (if currently a state employee).</li></ul><ul><li>State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.</li><li>Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.</li><li>If claiming veteran status, please send your DD 214 torecruitment@oic.wa.govwith IT3_2025-04161 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.</li><li>The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team atRecruitment@oic.wa.gov.Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 orwww.washingtonrelay.com.</li><li>If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.</li><li>Contact us: For inquiries about this position, please contact us atrecruitment@oic.wa.gov.</li></ul> Compensation details:18.61-24.71 Hourly Wage PI92ca9f74d38d-25405-37865876

State of Washington

Insurance Technician 3 (Non-Perm)

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Administrative Skills

Analysis Skills

Animal Training

Background Investigation

Brokerage

Calendar Management

Cantonese Chinese Language

Communication Skills

Consumer Protection

Cost Control

Customer Satisfaction

Customer Support/Service

Data Entry

Develop and Maintain Customers

Diversity

Documentation

Insurance Certifications

Insurance Regulations

Inventory Management

Korean Language

Legal

Licensing

Licensing Compliance

Mail Processing

Maintain Compliance

Market Surveys

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multilingual

Order Processing

People Management

Presentation/Verbal Skills

Problem Solving Skills

Professional License

Project/Program Management

Public Transport

Quality Management

Record Keeping

Regulations

Regulatory Compliance

Regulatory Requirements

Safety/Work Safety

Schedule Development

Service Delivery

State Laws and Regulations

Testing

Vietnamese Language

Work From Home

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