For a person to be successful in this role, they will need to be highly driven ("high motor"), able to balance many active priorities, detail oriented, planful, comfortable in searching out and addressing ambiguity, able to consistently drive results to achieve intended business outcomes, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner. This role is responsible for ensuring that the IT service delivery model is effectively and efficiently supports the day-to-day operational needs, as well as envisioning, recommending, and delivering business changes to digitally transform, automate, streamline, and ensure a highly available service offering for our internal and external customers.