Practical, résumé-ready experience across help desk operations, Microsoft 365 administration, wireless networking, printer and endpoint management, IT asset management, cybersecurity best practices, and day-to-day work in an enterprise IT environment. Provide first-level technical support to staff and residents, troubleshooting computers, laptops, tablets, smartphones, and other devices, including Microsoft 365 apps such as Outlook, Teams, Word, and OneDrive.