Agile Methodology, Backlogs, Cross-Functional Teamwork, Design Thinking, DevOps, Process Diagrams, Product Strategies, Project Management, Requirements Gathering, Services Management, Software Development, User Experience (UX), User Research, User Story. Hands-on product experience in productivity and collaboration technology, with direct working familiarity across the core Microsoft 365 workloads (Teams, SharePoint/OneDrive, Exchange).