Direct, customer-facing experience implementing Workers' Compensation products and services requiredExperience supporting or leading implementations for enterprise level clients in complex operating environmentsIntermediate to advanced proficiency in Microsoft Visio, with the ability to create and maintain detailed process flows, system interactions, and implementation designsIntermediate to advanced proficiency in Microsoft PowerPoint, including development of executive ready and client facing presentationsWorking knowledge of SharePoint Online, including document libraries, version control, and collaboration best practicesProficiency in Microsoft Excel and other tools used for tracking, reporting, and documentationStrong analytical abilities with the capacity to translate complex information into clear, actionable plansExcellent written and verbal communication skills with the ability to tailor messaging to technical, operational, and executive audiencesStrong organizational, prioritization, and problem-solving skillsCustomer centric mindset with a focus on quality, consistency, and relationship buildingAbility to work independently while collaborating effectively across cross functional teamsCombination of remote and on-site work with ability to travel approximately 25%. QUALIFICATION REQUIREMENTS: Bachelor's degree or equivalent Workers' Compensation experience requiredSignificant experience in a Workers' Compensation claims role required, with demonstrable understanding of: Insurance carrier operationsThird party administrator (TPA) modelsEmployer program structures and expectations.