The Senior REACH Specialist will: Execute inbound and outbound dispute resolution communications and specialized loss mitigation workouts following Fannie Mae, Freddie Mac, FHA, VA, and corporate investor guidelines Administer financial record updates, credit bureau correction processing, ACH payment failure investigations, and Home Equity Line of Credit (HELOC) account servicing tasks Manage first payment default cases, loss mitigation queues, and mass outbound retention campaigns to mitigate delinquency across specialized loan portfolios Perform root-cause analyses during complaint resolutions and conduct quality assurance call-listening audits to evaluate compliance and service quality Support cross-queue Collections, general customer service overflow, and short-sale backup queues while leading team huddles and providing real-time operational chat support Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring High School Diploma or equivalent required; Bachelor's degree in Business Administration, Finance, or a related field preferred 4+ years of progressive experience in mortgage servicing, complaint resolution, loss mitigation, collections, or loan servicing escalations Advanced proficiency in Loan Servicing Systems (e.g., MSP/Black Knight, MortgageServ), Credit Bureau Reporting frameworks (e.g., e-OSCAR), and Microsoft Office/Google Workspace suites Preferred proficiency with ACD telephony platforms, real-time chat management tools, and business intelligence reporting software (Power BI, Tableau) Active Mortgage Loan Originator (MLO) license or industry compliance certifications preferred Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.