providing technical support and problems solving abilities on a variety of technical and non-technical issues Provide level II assistance with infrastructure and desktop support issues and support level I staff in problem resolution Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management Configuration and deployment of client's equipment to perform business required functions such as file sharing, printing, email, and internet usage May provide installation, support, and administration of a virtualized Windows server environment using VMware Have a solid understanding of both server and client OS and application operations related to company services and deployment of such items Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items. Help desk support, Help desk, Desktop, Windows 10, Hardware, Support, Troubleshooting, Deployment, Customer service, Service desk, Active directory, Office 365, Ticketing system, Desktop hardware, Windows, Install, Desktop troubleshooting, Phone support, Installation, Printers, Servicenow, Technical support, Password reset, Inventory, Sccm, Hardware installation, Workstation, Win10.