RESPONSIBILITIES•Lead a team of 7+ Senior Nurses; inspire, coach, develop, and motivate them•Manage and develop the Nurse Aide Evaluators and Proctors assigned to them•Provide operational support to their Nurse Aide Evaluators and Proctors•Confirm that their Nurse Aide Evaluators and Proctors consistently provide testing availability inPrometric scheduling systems•Confirm that their Nurse Aide Evaluators and Proctors are submitting requests for recruitingnew Nurse Aide Evaluators and Proctors and assisting with the interviewing and training when needed•Ensure all direct staff is up to date with training and compliance per Prometric requirements•Review and approve new test locations as requested•Drive a culture of continuous improvements, new approaches, and personal excellence•Communicate key messages effectively to ensure that direct reports are well-informed aboutissues that may impact them or their customers• Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable• Work constructively with other functional areas throughout the organization, such as Nurse Aide Operations and Recruiting (others?) to share ideas and leverage best practices• Develop and audit quality assurance measurements to ensure the delivery of world-class service•Be an ambassador for the Prometric culture - role model our values in everything you do•Available to work flexible hours as required•Other duties as assigned by management•Perform other duties as assignedKNOWLEDGE, SKILLS & EXPERIENCE•A minimum of two years customer service-related experience required.•One year of management or supervisory experience preferred.•Ability to communicate with candidates effectively and with professionalism and authority.•Ability to learn and apply operational and maintenance instructions, and other job documents.•Ability to make decisions using appropriate situational judgement.•Ability to write detailed reports and correspondence.•Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation.•Familiar with Microsoft Windows-based computer programs and applications (including but not limited to) MS Office, Outlook, Explorer-web browsing)•Flexibility- Should be flexible during days and evenings on various days and times subject to change according to demand of testing. SKILLS•Strong understanding of staffing requirements to support NAEs and Proctors•Result-oriented with a commitment to achieving personal, department, client, and company goals•Ability to work in an ever-changing and fast-paced environment and maintain focus on key priorities despite conflicting demands•Impactful communication both written and verbal•Ability to build a highly engaged, committed, and empowered team•Must possess great people skills with an ability to relate to and motivate people of diverse backgrounds and agesPHYSICAL JOB REQUIREMENTS•Ability to travel 30 miles or more one way from zip code•Ability to stand for extended periods while administering the exam and evaluating candidates (up to as much as 8 hours per event)•Must be able to lift up to 50 pounds (testing mannequin).