A Day in the Life:Maintain the functionality of arcade games and troubleshoot and repair equipment as neededManage the day-to-day operations of the arcade and redemption areasWork with technicians and vendors to quickly address equipment issuesManage redemption inventory, including prize ordering, receiving, merchandising, and organizationMonitor arcade sales, game performance, prize costs, and other department metricsRecommend new games, prize offerings, promotions, and merchandising strategiesLead, coach, train, and motivate arcade team membersAssist with scheduling, staffing, training, and labor managementHandle guest questions and concerns and provide excellent service recoveryJump in and help wherever needed! We're Looking for Someone who has:Prior hands-on experience working with and repairing arcade/game machinesExperience with redemption inventory, prize ordering, and inventory managementPrevious leadership or management experience Experience in entertainment, hospitality, bowling, arcades, family entertainment centers, or a similar environmentWhat Success Looks Like:Success in this role means a great guest experience supported by a well-run arcade and redemption operation.