Primary ResponsibilitiesResponsible for the logistical management and operational execution of client events and programs, including complex programs for high profile accounts with budgets ranging from $500K-$1M+Serves as the primary contact for the client during the pre-planning and operation of the client's program post-sale and ensures the expectations of the client are exceeded to promote client satisfaction and account retentionMeets with Sales team to go through details of a client's program and serves as primary client contact once event has been contractedManages program changes during pre-planning and on-site, negotiating and up-sellingResponsible for managing the expected gross margin for the event once contractedOrders, confirms and re-confirms all suppliers, develops relationships with supplier/partners, negotiates and contracts terms-of-service and price including, but not limited to service expectation levels, guarantees, cancellation, billing information, directions, etc. Ensures deposits for program have been received as contracted and billing is completedDetermines Field Staff work assignments, based on program schedule and staffing needsPrepares and distributes trip sheets and any other relevant program information and direction for Field StaffParticipates in recruiting and training Field StaffCoordinates and processes all Field Staff paperwork involving compensation including timesheets, expense reports, and pay rate change formsMaintains inventory of field staff uniforms and materials and coordinates purchases of additional uniforms and equipment as requiredCompletion of all program production paperwork, such as trip sheets, check requests, service agreements, invoicing, job costing, expense reports, etc.