Who You Are Bachelor's degree or equivalent experience 2+ years of related CX experience, with a specific focus on customer platform feedback management, and VOC data analytics 2+ years of experience working with the Qualtrics or similar survey tool/platform Strong expertise in project and stakeholder management, collaborating cross-functionally to align teams and processes, ensuring timely and successful delivery of initiatives Proficient in synthesizing and aligning diverse data sources, creating compelling visualizations, and delivering insights through impactful storytelling At Principal, we are committed to creating an inclusive and diverse work environment. Grand Island, NE / Wichita, KS: $69,300 - $81,900 / year Des Moines, IA / Tampa, FL: $73,150 - $86,450 / year Charlotte, NC / Dallas, TX: $77,000 - $91,000 / year Chicago, IL / Denver, CO / Minneapolis, MN: $84,700 - $101,100 / year Los Angeles, CA / New York City, NY: $92,400 - $109,200 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.