Modern office practices and records maintenance procedures, Effectively operating a variety of office equipment to include computer keyboard; typewriter; fax transmittal; and copiers, Understand, interpret and apply pertinent federal, state and local laws, codes and regulations regarding laws, rules, policies, and procedures to a diverse group of people in a tactful manner, make decisions in accordance with established policies and regulations, be involved with problems/situations, which may be controversial or sensitive in nature, maintain confidentiality, understand and grasp ideas quickly and follow instructions with initiative and exercise good judgment. Assist with a variety of administrative tasks based on assigned position to include, but not limited to, greeting and directing visitors and callers, checking in visitors, making appointments, completing routine request forms etc.