The role builds strong cross-functional partnerships to ensure Voice of Customer efforts are focused on the highest-impact opportunities, aligning insights to key initiatives (e.g., Market Access, patient experience, growth strategies), while collecting and synthesizing cross-channel feedback (e.g., NPS) to identify insights and drive action for both specific issues and recurring themes, leading to measurable enterprise experience improvements. · Operate the enterprise Voice of Customer capability as a structured listening, synthesis, and escalation function — aggregating and synthesizing cross-channel feedback (e.g., NPS) to identify systemic friction points, surface urgent issues, and drive accountability across teams when engagement pain points emerge.