The ServiceNow program will initially focus on Incident Management, Service Request Management, and Employee Center, with future expansion potentially including ITSM, Case Management, CMDB, CSDM, ITOM, reporting and analytics, integrations, platform governance, organizational change management, and training. The Project Manager will be responsible for project planning, scheduling, risk and issue management, stakeholder coordination, executive reporting, vendor management, testing and deployment coordination, and overall project delivery.