As a Senior Manager, you will take on broader ownership across the ServiceNow portfolio - leading engagement teams, shaping account strategy, and serving as a senior client advisor on how HRSD, conversational AI, large language models (LLMs), and intelligent automation can transform HR and IT service delivery across new implementations, use case expansions, and platform optimization efforts. Leading the design and integration of ServiceNow HRSD and AI Assistant solutions, including conversational AI, agentic workflows, enterprise search, and large language model (LLM)-powered knowledge retrieval, across ServiceNow, Workday, and other human resources information system (HRIS) and information technology service management (ITSM) platforms.