Manages, monitors, and facilitates the overall administrative support functions and services for an assigned department; provides administrative management of sensitive and confidential issues; ensures that action items are properly processed, managed, and resolved; prepares information necessary for administrative decisions and implementation of policies and decisions; interprets, communicates, and applies rules, procedures, and policies; answers questions where judgment, knowledge, and interpretation of City policies, procedures, and regulations are necessary. Reviews, maintains, and updates records in various formats, mediums, and automated systems to ensure data integrity and adherence to internal controls, practices, and policies; evaluates programs, services, and activities to ensure customer and staff needs are met; demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless services.