Responsibilities Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.) Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.) Perform validations and time studies on prototypes and pre-production vehicles' electrical, mechanical, software systems, and diagnostic equipment Improve efficiency in service procedures without compromising quality and safety of the repair Validate all service tooling prior to implementation to the field Support campaigns and containment initiatives Provide ad hoc service support to the field to support the Service organization, including customer facing events Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Support cost analyst impact on different serviceability methods and processes Support cross functional teams and assist with pre-production vehicle builds Provide ad hoc service support to the field to support the Service organization Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization Qualifications Ability to travel at a minimum of 50% and up to 75% Automotive Technology/Technician Degree or equivalent experience 4-6 years of automotive experience 4+ years of EV experience CAN/LIN network understanding OEM Certified Master Technician, is a plus OEM Specific Technician Training, is a plus Ability to drive non-commercial truck and trailer Ability to stand for 8-10 hours per day Frequent use of hands to handle or feel material during quality inspections Occasionally required to climb permanent or temporary stairs or ladders in construction environments Required to walk; climb or balance; and stoop, kneel, crouch, or crawl Required to communication using telephone and/or e-mail Ability to view, read, and interpret documents such as safety rules, operating, and maintenance instructions Ability to lift and carry at least 25 pounds Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather Required frequent travel 6-8 hours in a company provided non-commercial vehicle Minimum age of 21 No driving related suspensions or revocation of Driver License (within a 3-5 year period) Ability to read and speak fluent English No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Pay Disclosure The salary range for this role is $30.41 to $40.29 for Normal, Illinois based applicants. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.