This position performs a variety of support functions including: greeting customers, answering and routing phone calls, establishing and maintaining computerized and/or manual files, receipting money, data entry, imaging documents, assisting walk-in customers with completing applications, processing incoming and outgoing mail, making changes to taxpayer accounts based upon information received from taxpayers and from tax program staff, answering inquiries from taxpayers regarding tax obligations, and. Ability to: communicate information clearly and accurately; prioritize work, maintain confidentiality, and work with diverse individuals; establish and maintain effective working relationships with customers and office team members; accomplish assigned professional tasks; organize and coordinate activities; research and compile data; exercise tact, patience, and discretion in communicating and dealing with people of varying backgrounds and temperament; operate a variety of office equipment; enter or retrieve data from computer systems; make logical decisions to help customers.