Job Responsibilities* Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information* Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues* Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction* Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them* Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices* Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support* Accurately and completely document details of all customer interactions and inquiries in the CRM systemBasic Qualifications:* High School Diploma or GED Equivalent* At least 1 year of experience relating to the job descriptionPreferred Qualifications:* Exceptional Spanish language proficiency, both spoken and written* Prior experience in a B2B customer service or sales support role* Demonstrated ability to manage and process orders accurately* Strong capacity for handling customer inquiries with a positive attitude* Familiarity with CRM software and order entry systemsWho We AreInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.