Monitor clients'' accounts, conduct initial research and delegate and monitor the loan servicing departments resolution of operational and transactional issues and inquiries, including payment and billing, overdrawn and uncollected accounts, past dues, account transfers, payments, pay offs, wire transfers, and advances. Provide support to the Commercial Lending team''s customer facing activities including the administration of various loan closing support tasks, portfolio account monitoring and reporting, and high-level customer service, including problem resolution and/or escalation.