NewSr. Automotive Service Technician JobotSr. Automotive Service TechnicianNorwood, MA$45–$50 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for diagnosing, repairing, and maintaining a variety of vehicles while providing top-tier customer service.
NewSenior Associate Attorney- Commercial Real Estate JobotSenior Associate Attorney- Commercial Real EstateBoston, MA$200,000–$240,000 / yearThey provide legal counsel to pension funds, institutional investors and their investment managers, real estate operating and development companies, private equity investors, REITs, investment and commercial banks, for-profit and nonprofit developers, brokers, landlords, and tenants. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Senior Mechanical Engineer SymboticSenior Mechanical EngineerNorth Waltham, MAApplying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. Cross-Functional Collaboration: Work closely with electrical, software, controls, manufacturing, and quality engineering teams to ensure seamless integration and product success. .
Senior Manager, Supply Chain Operations SymboticSenior Manager, Supply Chain OperationsMalden, MA$135,000–$185,900The ideal candidate is a disciplined, analytical leader who thrives in cross-functional environments, proactively identifies supplier and operational risks, strengthens controls, enhances transparency, and drives supplier performance to support complex, capital-intensive project timelines. The group oversees project planning, supply planning, material and inventory management, spares/RSPL procurement and logistics, ensuring materials and equipment are available when and where needed to support installation, commissioning, and ongoing site operations.
Senior Associate - Corporate Finance - Turnaround & Restructuring Berkeley Research Group, LLCSenior Associate - Corporate Finance - Turnaround & RestructuringBoston, MA$80,000–$135,000 / yearDescription:We do Consulting DifferentlyThe BRG Corporate Finance practice specializes in providing strategic, operational, and financial advice to private equity firms, management teams, boards of directors, investors, hedge funds, and other lenders or companies that are either underperforming or in transition. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients' challenges.
Retail Sales Associate TJ MaxxRetail Sales AssociateLondonderry, NH$14–$14.50 / hourResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. TJ MaxxAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement.
NewSenior Financial Analyst Berkeley Research Group, LLCSenior Financial AnalystBoston, MA$80,000–$135,000 / yearDescription:We do Consulting DifferentlyThe BRG Corporate Finance practice specializes in providing strategic, operational, and financial advice to private equity firms, management teams, boards of directors, investors, hedge funds, and other lenders or companies that are either underperforming or in transition. Comprised of experienced, hands-on professionals that are results-oriented and data-driven, the market leading BRG Corporate Finance practice collaborates as partners with management teams and sponsors to focus on strategic options that maximize value for stakeholders.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerBraintree, MA$19–$19.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewSales Consultant - Customer Service CarmaxSales Consultant - Customer ServiceManchester, NHFrom facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
NewCustomer Service Sales Representative CarmaxCustomer Service Sales RepresentativeManchester, NHFrom facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
Senior Project Manager Beacon Hill Staffing GroupSenior Project ManagerBoston, Massachusetts$55–$55 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
NewSenior Retail Associate Valore CampusSenior Retail AssociateLowell, MAClean and sanitize workstations, counters, door handles, and frequently used items like phones, credit card machines, and signature pads. In this role, you will play an essential part in maintaining a clean, organized, and welcoming environment for students and staff, contributing to the overall success of the store.
Senior Retail Community Marketing Specialist (Boston) Brooks Sports IncSenior Retail Community Marketing Specialist (Boston)Boston, MA$70,007–$105,064 / year3+ years of experience in community marketing, relevant brand owned retail, event coordination, or retail marketing; experience working in specialty retail ideally in performance, lifestyle, or outdoor brand setting, preferred. Create compelling, local-first social media content (in partnership with the corporate Loyalty, PR, and Event Marketing teams) to promote events, tell community stories, and spotlight store experiences.
FT GC Retail Sr. Sales Associate Store 552 NEW Guitar Center IncFT GC Retail Sr. Sales Associate Store 552 NEWNatick, MA$17.54–$21.92 / hourProduct Knowledge: Maintain expert-level knowledge of our gear, from the latest guitars to cutting-edge recording equipment, and help enhance the knowledge of others. Upsell and cross-sell like a pro by connecting customers with the perfect instruments and accessories to complete their musical setup.
Senior Manager, B2B Retail Strategy WayfairSenior Manager, B2B Retail StrategyBoston, MACross-functional coordination: Partner with senior leaders and cross-functional teams across Category Management, Design Services, Sales, Retail, RevOps, Customer Service and Tech to create a project-selling operating model between our virtual and store teams. 10+ years experience in commercial strategy, general management, category management or similar roles with demonstrated success delivering results in fast-paced, rapidly changing environments, preferably in retail, e-commerce or B2B industries.
Senior Retail Clerk Active CapitalSenior Retail ClerkBurlington, MASenior Retail Clerk. Company: Palm Heights.
Retail Media Senior Associate PMG Worldwide, LLCRetail Media Senior AssociateBoston, MAOur team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85+ countries. If you're energized by helping teams grow, building strong client partnerships, and turning data and marketplace signals into smart, actionable strategy, you'll feel right at home at PMG.
Senior Managing Consultant - Retail Performance Improvement Berkeley Research GroupSenior Managing Consultant - Retail Performance ImprovementBoston, Massachusetts$125,000–$215,000 / yearApply strong business, strategic, and analytical skills to execute and guide work such as financial modeling and analysis; operational and service strategy development; revenue growth initiatives; operational process and technology optimization; store labor planning and analysis; organizational design support; and assortment/inventory performance analysis. BRG Retail Performance Improvement practice specializes in providing strategic, operational, and financial advice to private equity firms, management teams, boards of directors, investors, hedge funds, and other lenders in a wide range of complex situations.
Senior Product Manager - Tech, Grocery Retail & In-Store Experience (GRAISE) Amazon.com IncSenior Product Manager - Tech, Grocery Retail & In-Store Experience (GRAISE)Hudson, MADevelop comprehensive business cases for new technology investments, balancing innovation with cost-effectiveness and scalability- Work backwards from customer needs to deliver innovative shopping experiences, considering both shopper and store associate perspectives.- Worldwide Grocery Store Tech (WWGST) is seeking a Senior Product Manager - Technical to join our Grocery Retail and In-Store Experience (GRAISE) team, leading hardware and other in-store technology initiatives.
Senior Legal Counsel, Vice President - Wealth, Custody & Clearing - Retail Brokerage State Street CorpSenior Legal Counsel, Vice President - Wealth, Custody & Clearing - Retail BrokerageBoston, MA$120,000–$217,500 / yearReporting to the SVP, Head of Alpha and Wealth Services Legal, this role serves as the primary subject matter expert and strategic legal advisor for the firm's retail brokerage activities, a core component of State Street's Wealth strategy. Keen understanding of market practice impacting the business lines in the relevant jurisdictions and ability to work with business units to achieve practical solutions within applicable regulatory and risk parameters.
Senior Legal Counsel, Vice President – Wealth, Custody & Clearing - Retail Brokerage State StreetSenior Legal Counsel, Vice President – Wealth, Custody & Clearing - Retail BrokerageBoston, MassachusettsReporting to the SVP, Head of Alpha and Wealth Services Legal, this role serves as the primary subject matter expert and strategic legal advisor for the firm’s retail brokerage activities, a core component of State Street’s Wealth strategy. Keen understanding of market practice impacting the business lines in the relevant jurisdictions and ability to work with business units to achieve practical solutions within applicable regulatory and risk parameters.
Senior Solutions Consultant - Retail Board InternationalSenior Solutions Consultant - RetailBoston, MAFull timeEngage with targeted, large enterprise prospects to identify suboptimal business processes and related pain points, becoming a trusted business partner who elevates current practices and creates efficiencies in complex use-cases. As a Senior Solution Consultant, you enjoy helping people solve complex problems and love showing how Board's Solutions and Platform can generate value and help their businesses thrive.
Senior Specialist Retail Operations Puma SESenior Specialist Retail OperationsBoston, MA$67,700–$91,900 / yearYOUR MISSION Systems & Technology: Lead the daily management, optimization, and troubleshooting of core retail systems including but not limited to, UKG Kronos Dimensions, SharePoint, and POS platforms to ensure seamless store operations. Retail Supplies: Strategically plan and manage retail supplies to achieve budget and meet store needs, inclusive of but not limited to operational supplies, shopping bags, replenishment of marketing, and store opening supplies.
Senior Vice President, Retail Operations Global Partners LPSenior Vice President, Retail OperationsWaltham, MA$309,700–$495,300 / yearThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Monitor and drive team engagement across locations and partner with the HR team to create strategies and actions to address opportunities and issues Create and execute recurring mechanisms to actively listen to employees at all levels, to be visible, and to support a culture of positive employee engagement and trust.
Senior Manager, Retail Account Manager (Hybrid: Framingham, MA) The Circana GroupSenior Manager, Retail Account Manager (Hybrid: Framingham, MA)Boston, MA$75,000–$94,000 / yearAn employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This role balances insight delivery with client service, including identifying growth opportunities, supporting technology implementation and training, and proactively finding and advancing ideas to help clients get more value from Circana data.
AI Transformation Senior Manager | Retail | Agentic Commerce Accenture PlcAI Transformation Senior Manager | Retail | Agentic CommerceBoston, MAThe Work: Shape and deliver Data & AI strategy for Retail: Develop capability POV, offerings and transformation roadmaps integrating retail datasets (POS/Clienteling, loyalty, e-commerce, merchandising, retail execution, supply chain, customer journeys). You are: As a Data & AI Senior Manager for our Commerce Retail at Accenture Song, you will help global and national retailers reinvent marketing, commerce, and customer experience through advanced analytics, data orchestration, and generative AI.
Senior Manager, Retail Real Estate - North America Lego ASSenior Manager, Retail Real Estate - North AmericaBoston, MA$134,750–$202,126 / yearTake approved leases to the finish line by driving execution processes post-Real Estate Committee (REC) approval, ensuring alignment with business timelines and priorities. The LEGO Group is seeking a Retail Real Estate Senior Manager to support the execution of ongoing portfolio strategies, drive lease renewals, and oversee the finalization of approved lease agreements.
Agentic Commerce Senior Manager l Consumer Goods & Retail Accenture PlcAgentic Commerce Senior Manager l Consumer Goods & RetailBoston, MAThis role sits directly below the Managing Director / Partner and will be responsible for translating strategic vision into actionable programs that modernize how our clients structure, distribute, and optimize technology products across digital platforms and emerging AI-driven ecosystems. This Senior Manager will play a critical role in helping clients operationalize these changes by leading key workstreams across platform architecture, digital discoverability, content ecosystems, and AI-ready data infrastructure.
Sr. Program Manager, Retail Brand Expression - Global HOKA Deckers Outdoor CorpSr. Program Manager, Retail Brand Expression - Global HOKABoston, MARemote$122,300–$165,000 / yearProgram Manager for HOKA Global Retail Brand Expression, you will drive cross-functional alignment and lead the execution of high-impact integrated marketing campaigns and immersive retail experiences. Operationalize and integrate multidisciplinary teams, ensuring alignment from concept through production, approvals, proofing, and final asset delivery to regional partners.
Senior Project Manager, Physical Retail Construction Wayfair LLCSenior Project Manager, Physical Retail ConstructionMA$142,760–$162,451 / yearThis position will work across multiple teams (Real Estate Development, Design/Build, Legal, Finance, Operations, external architects/engineers/GCs, etc.) to ensure program and project timelines are built out and proactively managed from original concept of project idea through the store opening process. Develop a project timeline incorporating site-specific milestones to provide clarity on opening, upcoming milestones decisions and project/program risks.
Senior Software Engineer, Retail Toast IncSenior Software Engineer, RetailMARemote$138,000–$221,000 / yearToast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We emphasize early learnings and remain closely aligned with our customers, engaging in frequent conversations with our initial retail partners to understand their needs, pain points, and feature requests.
Senior Analyst - BCG Vantage, Indirect Procurement in Retail BCG Digital VenturesSenior Analyst - BCG Vantage, Indirect Procurement in RetailMA$115,700–$119,500 / yearTopic Activation (Sector Expertise with Proprietary Tool & Data Solutions): Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients. Research (Practice Topic and Sector-Aligned Research and Insights): Delivers actionable research and insights tailored to the client projects needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data.
Senior Customer Executive I - Retail Sales - Ahold Delhaize - Boston Sales Office (Milford, MA) Hormel Foods CorpSenior Customer Executive I - Retail Sales - Ahold Delhaize - Boston Sales Office (Milford, MA)Milford, MA$91,550–$128,175 / yearThe company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America's most responsible companies by Newsweek, recognized by TIME magazine as one of the World's Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. Works with the corporate marketing and sales strategy team, the field sales strategy team, and the sales team to establish quarterly, 6 month, and annual objectives that meet corporate category net sales, brand net sales, market share, promotional spending, logistical efficiencies, and profit objectives.
Sr. Strategist - Retail Sales Enablement MFS Investment Management, IncSr. Strategist - Retail Sales EnablementBoston, MAHighlight & leverage MFS' QDIA Go to Market Strategy in order to increase market-share growth in the firm's proprietary TDF offerings as well as to lead the creation & deployment of co-manufactured / sub-advised solutions; candidate will work with internal & external legal, compliance, marketing, product teams, etc. to build, market and distribute these broadened capabilities. Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps.
Senior Analyst, Retail Account Manager (Hybrid: Greater Boston Area) Circana, LLC.Senior Analyst, Retail Account Manager (Hybrid: Greater Boston Area)Boston, MA$75,000–$90,000 / yearPart timeAn employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This role balances insight delivery with client service, including identifying growth opportunities, supporting technology implementation and training, and proactively finding and advancing ideas to help clients get more value from Circana data.
Institutional & Retail Client Billing - Investment Management - Associate / Senior Associate Morgan StanleyInstitutional & Retail Client Billing - Investment Management - Associate / Senior AssociateBoston, MA$80,000–$115,000 / yearOur values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.
Sr Sales Rep - Energy Retail NextEra Energy IncSr Sales Rep - Energy RetailBoston, MAEmployees in this role create new client and strategic partner relationships and manage the on-going business relationships with assigned customer base by maintaining regular contact, promoting incremental or related products and services, resolving customer issues and renewing expiring contracts; implementation of new plans and managing existing accounts to ensure retention and growth targets are achieved. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Senior Analyst - BCG Vantage, Indirect Procurement in Retail Boston Consulting Group IncSenior Analyst - BCG Vantage, Indirect Procurement in RetailBoston, MAIf you provide content to customers through CloudFront you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront CloudFront Request ID 9E8OPLo9fC74wyX6OwWGu52BQ14g1YCnZfJGDJMvXpHGCye3G157IA.
Retail Banking Senior Manager Accenture PlcRetail Banking Senior ManagerBoston, MAWe work with C-suite executives, leaders, and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services-creating tangible value at speed and scale.
Retail Sales Associate - Full Time AutoZone IncRetail Sales Associate - Full TimeMAInventory Management & Store Operations - Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management. Sales & Metrics Mindedness - Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
Senior Sales Associate Skin LaundrySenior Sales AssociateWatertown, MassachusettsAny unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets.
FT Senior Sales Associate Store - 8607 NEW Guitar Center IncFT Senior Sales Associate Store - 8607 NEWMAWe strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
FT Senior Sales Associate Store 8609 NEW Guitar Center IncFT Senior Sales Associate Store 8609 NEWWestborough, MA$16–$17 / hourWe strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
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Senior Sales & Service Representative (Universal Banker) First Citizens BancShares IncSenior Sales & Service Representative (Universal Banker)Wellesley, MA$23.13–$31.29 / hourAs a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch, build and expand banking relationships through proactive customer outreach and customer service requests, and be responsible for the fulfillment of deposit accounts, payment solutions and digital access products. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Sales Operations Senior Associate PricewaterhouseCoopers LLPSales Operations Senior AssociateMA$77,000–$202,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.
Sr. Sales Associate III TaapestrySr. Sales Associate IIIMerrimack, NH$15–$19.50 / hourBuilding Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
NewSenior Analyst Sales Operations-Reporting Staples IncSenior Analyst Sales Operations-ReportingFramingham, MAThis position is responsible for designing, building, and maintaining robust analytical tools, dashboards, and reporting solutions that define success metrics and track performance against business initiatives. What you'll be doing: Develop, automate, and maintain dashboards, scorecards, and reports to provide visibility into sales performance, pipeline health, revenue trends, and operational effectiveness.
Senior Store Associate KENT WORLDWIDESenior Store AssociateMilford, New HampshireBlue Seal Farm & Home, a member of the KENT WORLDWIDE family of companies has an exciting opportunity to join their team as a Senior Store Associate at our Milford West, NH store! Obtaining product knowledge will serve as a key component as you assist customers and share your wide range of knowledge in your specialized area.
Senior Banker - Andover Financial Center Bank of America CorpSenior Banker - Andover Financial CenterAndover, MAPartners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists.