The analyst will examine Voice of Customer (VoC), operational and behavioral data to identify trends, key drivers, root causes and measurable improvement opportunities across the MPS customer journey. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.