Senior ISSO Security Analyst American Management Group, LLC (AMG)Senior ISSO Security AnalystManassass, VirginiaFull timeAs a Security Analyst on our team, you’ll use your experience to work with Veterans Affairs (VA) Information System Owners (ISO), Information System Security Officers (ISSO), site managers, and other system stakeholders to coordinate and drive the completion of Risk Management Framework (RMF) steps 0-6 ATO activities and requirements, identify and mitigate risks, escalate project risks to leadership, understand and apply VA authorization policies and processes, and provide information system security expertise. Nice If You Have: Experience with Continuous Authorization and Monitoring (CAM) Experience working with the VA Experience supporting ATOs for specialized devices Ability to engage with varying levels of staff and leadership Possession of excellent verbal and written communication skills The hourly rate of pay for this position is $73.89/hr.
Forescout Cyber Security Engineer EMCForescout Cyber Security EngineerReston, VA$160,000–$180,000 / yearFull timeManage infrastructure and cybersecurity controls, including enhanced detection and vulnerability capabilities and improved event correlation in large enterprises. · Associate’s degree with 5+ years of experience, Bachelor’s degree with 3+ years, or Master’s degree with 1+ year of experience supporting IT projects.
Sr. Regional Enviro Engineer, Dev, AWS Environmental Team Amazon Data Services, Inc.Sr. Regional Enviro Engineer, Dev, AWS Environmental TeamHerndon, VAThis role requires regular engagement throughout the development lifecycle with multiple AWS stakeholders including Real Estate, Legal, Risk, Water, Design, Public Policy, Construction, and Operational teams, as well as external stakeholders including regulatory agencies, consultants, and contractors. - Experience delivering multi-media environmental due diligence, permitting, and compliance projects with specific expertise in CWA 404 and NPDES permitting, groundwater protection, wastewater discharge, and natural and cultural resource evaluations.
Senior IT Security Specialist Capgemini Government Solutions LLCSenior IT Security SpecialistMcLean, VAThe disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
NewSenior Capture Manager CredenceSenior Capture ManagerMcLean, VA$130,000–$150,000We are looking for self-motivating employees who are proficient in and can lead all aspects of the pre-award capture lifecycle in areas of Defense and Military, to include opportunity identification, research, teaming conversations, negotiations, and proposal leadership (working closely with a proposal team). Must be experienced with leading task order capture efforts for one or more large-scale Defense and Military IDIQ contracts, to include developing overall IDIQ capture strategies, creatively and dynamically organizing efforts for maximum efficiency, and driving actions and priorities.
Senior Applications Developer Bowhead / UIC Technical ServicesSenior Applications DeveloperArlington, VADesired: Multiple cloud platform certifications at professional level (AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional Cloud Architect), Kubernetes CKA/CKAD, Docker Certified Associate, specialized security certifications. Bachelor's degree in Computer Science, Software Engineering, Information Technology, Cybersecurity, Data Science, Information Systems, or related technical field from an ABET accredited or CAE designated institution; Master's degree preferred.
Senior Consultant - VMware Cloud Foundation (VCF) Design and Deploy Calibre SystemsSenior Consultant - VMware Cloud Foundation (VCF) Design and DeployAlexandria, VAYou will work directly with customer stakeholders across high-visibility DoD, federal, or regulated environments to implement scalable, secure, and high-performing platforms. CALIBRE Systems inc., an employee owned mission focused solutions and digital transformation company, is looking to fill multiple slots in the Washington, DC area.
Senior Microsoft Cloud Engineer Systems Plus, Inc.Senior Microsoft Cloud EngineerWashington, DCFull timeThis is a senior Microsoft cloud platform engineering role covering the full Microsoft 365/Azure/security stack: designing and operating M365, Azure, and Microsoft Security services for reliability and scale, while implementing security controls aligned to NIST 800-53, Zero Trust (NIST 800-207), and FedRAMP Moderate. Security operations work spans Defender and Purview for threat protection and data governance, all tied together with formal change management, documentation, and a senior advisory role supporting audits, assessments, and cross-team architecture decisions.
NewSenior Accountant JobotSenior AccountantDarnestown, MD$100,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Senior Accountant will be responsible for maintaining financial reports, records, and general ledgers; preparing and analyzing budgets; and performing general bookkeeping.
NewCorporate Development, Sr. Manager Sparks GroupCorporate Development, Sr. ManagerMcLean, VAAdvanced financial modeling expertise, including Excel-based forecasting, financial waterfalls, scenario analysis, ROI frameworks, valuations, and large-data analysis using tools such as pivot tables. The ideal candidate brings strong strategic and analytical capabilities, advanced financial modeling expertise, and the ability to communicate complex findings to executive leadership.
NewSenior Director, Federal Sales Sparks GroupSenior Director, Federal SalesVienna, VAThe ideal candidate has a proven track record selling technology, data, analytics, or mission-focused solutions into Federal agencies and possesses strong executive-level relationships across the Defense, Intelligence, and National Security communities. This is a true player-coach role, responsible for developing and mentoring a team of Federal sales professionals while maintaining ownership of a personal sales quota and closing complex opportunities.
NewSr ServiceNow Architect csznetSr ServiceNow ArchitectWashington, DC$80–$85 / hourContractorDescription: OCTO is looking for a ServiceNow Architect who will use their knowledge and experience of the ServiceNow produce to architect a solution that meets the ITSM, ITAM and change management needs of IT projects across DC. Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques.
NewSr Drupal Developer -- with 11 years of exp local to DMV area csznetSr Drupal Developer -- with 11 years of exp local to DMV areaWashington, DCContractorDescription: OCTO requires the services of a contractor Web Developer with strong Drupal expertise to support the development, maintenance, and modernization of District government websites, including DC.gov and associated agency digital properties. Practical command of the Domain Config module, including domain-specific config overrides and override precedence (settings.php > Domain Config UI > base config).
NewSr. Auto Appraiser - Field (Maryland) USAASr. Auto Appraiser - Field (Maryland)Baltimore, MD$63,590–$121,530 / yearField Auto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Supports workload surges and catastrophe (CAT) response operations as needed, including required on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
Senior Buyer Sparks GroupSenior BuyerMcLean, VAPerform comprehensive price/cost analysis and negotiate purchase orders and Long-Term Agreements (LTAs) to secure advantageous terms. Responsibilities : Develop and execute procurement strategies aligned with company goals, leveraging market research to identify industry trends and new suppliers.
Sr Billing & Collections Clerk Sparks GroupSr Billing & Collections ClerkDULLES, VAAs the Sr Billing & Collections Clerk, you will be responsible for accurate and efficient billing processes for customer invoicing and payments as well as ensuring that customer collections are met within specified terms. Responsibilities : Manage end-to-end customer and inter-company billing processes, including manual GL coding, EDI functions for major accounts, and affiliate account reconciliation.
NewSenior Field Engineer Sparks GroupSenior Field EngineerSterling, VAThis role is ideal for a hands-on engineer with strong PLC/HMI programming experience who enjoys field work, troubleshooting complex systems, and traveling to customer sites throughout the U.S. and occasionally internationally. Responsibilities : • Program, troubleshoot, and commission PLC- and HMI-based control systems utilizing RSLogix 500, RSLogix 5000, Studio 5000, and FactoryTalk View platforms.
NewSr Network Storage Engineer System OneSr Network Storage EngineerWashington, DC$63.56 / hourThe position is responsible for maintaining secure, high-availability storage connectivity, troubleshooting SAN performance issues, and ensuring reliable operations across storage, virtualization, backup, and disaster recovery platforms. This is a senior-level infrastructure engineering role focused on managing and supporting Storage Area Network (SAN) environments in a large enterprise data center.
NewSenior Databricks Migration Engineer PlanIT GroupSenior Databricks Migration EngineerReston, VALead the technical migration from legacy SQL Server stored procedures and ADF pipelines to Databricks Lakehouse (Delta Lake), ensuring best practice Lakehouse design. They are responsible for designing and creating systems that collect, manage, and convert raw data into usable information for data scientists and business analysts to interpret and enables the agency to make smarter decisions and optimize operations.
NewSr. Director, Profit & Loss (P&L) Davron LLCSr. Director, Profit & Loss (P&L)Lorton, VADIRECTOR, PROFIT & LOSS (P&L) | COUNTER THREAT PORTFOLIO | COUNTER-UAS | FORCE PROTECTION | BORDER SECURITY | ISR | INTEGRATED SENSOR SYSTEMS | COUNTER-IED | U.S. ARMY | DHS | CENTCOM | TS/SCI . Bring your leadership to a high-visibility portfolio supporting critical U.S. Government national security missions from Lorton, delivering measurable impact across counter-threat programs.
Senior Full Stack Developer NuAxis InnovationsSenior Full Stack DeveloperWashington DC, DCThis role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, UX/UI Designers, QA Engineers, and DevSecOps teams to deliver end-to-end solutions across the full software development lifecycle. The Senior Full Stack Developer is responsible for designing, developing, integrating, and supporting secure, scalable, and high-performing enterprise web applications using modern cloud-native technologies.
SME Consultant Sr. (Okta) PlanIT GroupSME Consultant Sr. (Okta)Washington, DCPerform customer T2/T3 support activities including assessment of user experience scenarios and identifying resolutions to unique user access issues for Okta integrated applications. Description: Our client is seeking a Consultant SME Senior to provide guidance to IT partners on configuration, debugging, and deployment of tools requiring Identity and Access Management (IAM) integration.
Sr. Systems Engineer - Microsoft 365 Trigyn Technologies IncSr. Systems Engineer - Microsoft 365Baltimore, MDTemporaryContractorFull timeExperience managing directory sync into Azure AD and deep knowledge of Azure AD Sync for Federation, authentication, SSO, and directory sync with Azure AD. Systems engineer – Microsoft 365 to develop solutions for e-mail and collaboration tools as well as handle day-to-day operations within the division.
NewMedia Performance Sr. Specialist #26-18458 US Tech Solutions, Inc.Media Performance Sr. Specialist #26-18458Reston, VASpecialist -is an experienced media professional who will manage all key National In Market (NIM) campaigns and work closely to strategically align these plans with Dealers Tier 3 media efforts to maximize media effectiveness and support annual retail sales goals. This position directly supports the Manager – Media & Dealer Ops, with a core focus on helping client dealers maximize local advertising efforts through the coordination and implementation of Dealer Operations Marketing Programs.
Senior Oracle Database Enterprise Architect System OneSenior Oracle Database Enterprise ArchitectMerrifield, VA$125,000–$135,000 / yearSystem One IT is staffing a direct-hire opening for a Senior Oracle Enterprise Architect with a respected systems integrator, supporting a civilian federal end-customer. 10+ years of IT experience, with significant experience in enterprise architecture, solution architecture, or Oracle database architecture.
NewSenior Specialist, MAST Application Penetration Tester KPMGSenior Specialist, MAST Application Penetration TesterWashington, DC$95,855–$208,265 / yearOne or more major ethical hacking certifications not required but preferred; GIAC Web Application Penetration Tester (GWAPT), Council for Registered Ethical Security Testers (CREST), Offensive Security Web Expert (OSWE), Offensive Security Web Assessor (OSWA). If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewSenior Associate, Privileged Access Management Delivery Engineer KPMGSenior Associate, Privileged Access Management Delivery EngineerWashington, DC$95,855–$208,265 / yearImplement and maintain PAM capabilities including privileged credential management, session management, just-in-time access, and endpoint management (EPM)components; implement automated integration across adjacent security solutions (for example: Crowdstrike, SIEM solutions, ServiceNow); automate PAM tasks using scripting and APIs (such as PowerShell, Python, REST, and others) and integrate with enterprise platforms (that is, Active Directory, IdPs, ITSM platforms, SIEM platforms, and more). Hands on experience with Privileged Access Management delivery and engineering, with specific experience using CyberArk On-Prem and SaaS solutions; additional experience with secrets management platforms (that is, Conjur, HashiCorp) and other PAM platforms (such as Delinea, BeyondTrust) preferred.
Senior Manager, Software Engineering HITT ContractingSenior Manager, Software EngineeringFalls Church, VA$120,000–$175,000 / yearReporting to the Head of Software Engineering, the Principal Software Engineer sets the technical direction for how software gets built at HITT — architecting the practice’s first AI-native applications, establishing the platform and paved-road tooling every team will use, and writing production code every day alongside AI coding agents. The Principal Software Engineer will help recruit engineers into a lean, agile, AI-augmented team and will train HITT’s existing developers in AI-enabled methods — through pairing, code review, workshops, and reference implementations — raising the technical bar for the entire practice.
NewSenior Specialist, Federal Cloud Engineer KPMGSenior Specialist, Federal Cloud EngineerWashington, DCIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. Work in cross-disciplinary teams with KPMG industry professionals to understand client needs and be part of teams developing holistic operational solutions & applications contributing to cloud infrastructure / DevOps capabilities.
Senior System Administrator III Varada ConsultingSenior System Administrator IIILinthicum, MDRequired Experience: Bachelor’s degree in a technical discipline and 15 years’ experience as a System Administrator, OR High school diploma and 20 years’ experience as a System Administrator. Ability to demonstrate cyber/IT related experience with attention to detail, customer service, oral and written communication, and problem solving.
Armed Security Transportation Officer/ West Friendship, MD PARAGON PROFESSIONAL SERVICES LLCArmed Security Transportation Officer/ West Friendship, MDWest Friendship, MD$29.99 / hourA minimum of two (2) years of experience as a Law Enforcement Officer and/or Military Police Officer, or six (6) months of experience as a security officer involved in the detention of civil or administrative detainees, or two (2) years of active-duty military service with an honorable discharge. Paragon Professional Services is seeking Transportation Officers for Armed Ground Transportation Services for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) in Maryland.
NewSenior Associate, Financial Due Diligence KPMGSenior Associate, Financial Due DiligenceWashington, DCCreate and design tailored transaction advisory reports specific to key issues such as normalized earnings, valuation model input assumptions, achievability of managements budget, indebtedness considerations, borrowing base calculations, and/or business combinations and carve-out financial statements. Responsibilities: Participate in buy-side and sell-side transaction advisory engagements, providing financial and commercial due diligence assistance, and accounting advisory services including IPO assistance, carve-outs, restructuring and similar services to Fortune 1000 companies, private equity investors, and asset based lenders.
NewSenior Associate, SailPoint Identity Governance Engineer KPMGSenior Associate, SailPoint Identity Governance EngineerWashington, DC$95,855–$208,265 / yearSolid understanding of core Identity and Access Management principles, including identity lifecycle management, access requests, access certification, and role engineering; understanding of IAM and governance concepts, security controls, and regulatory requirements related to access governance (for example: SOX, NIST, ISO 27001); familiarity with cloud environments (AWS, Azure, or GCP). If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
Senior Power BI Developer DCS CorporationSenior Power BI DeveloperAlexandria, VAYou will partner with business users to gather requirements, define and design report outputs and deliver items to Production workspaces following the tenant architecture strategy and monitoring for sustainable adoption and growth. Expert knowledge of SQL, DAX and experience working with large datasets, RLS, calculation groups, and data pipelines.
Sr MicroStrategy / BI Platform Administrator System OneSr MicroStrategy / BI Platform AdministratorReston, VA$83 / hourQualifications: Bachelor's Degree in Computer Science or IT related field In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Senior Cloud Administrator System OneSenior Cloud AdministratorWashington, DCWe're seeking a talented Senior Cloud Administrator to help architect, deploy, and manage our AWS platforms while supporting emerging AI capabilities and modern containerized workloads. Join our Cloud Architecture and Administration team at the forefront of secure, innovative cloud infrastructure for one of the nation's most critical institutions.
Sr. Exchange Online (EXO) Administrator (Systems Engineer) System OneSr. Exchange Online (EXO) Administrator (Systems Engineer)Washington, DCManage and maintain our hybrid Exchange environment, including on-premises Exchange Server and Exchange Online (Microsoft 365). • Implement anti-spam, anti-malware, and threat protection using Microsoft Defender for Office 365.
Senior ServiceNow Architect System OneSenior ServiceNow ArchitectBaltimore, MD$55–$65 / hourMinimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support cross-platform collaboration. Support Jira development and administration activities, including workflow configuration, custom fields, issue types, dashboards, and integrations with ServiceNow to enable seamless collaboration and tracking across platforms.
NewSr. Windows Server Tower Lead (Solution Engineer) System OneSr. Windows Server Tower Lead (Solution Engineer)Washington, DC$56.23 / hourManage service delivery, including provisioning, patching, vulnerability remediation, and documentation of server environments across multiple platforms and cloud providers. Provide oversight and management support for over 30 Windows engineers responsible for operations, maintenance, and engineering support for the Department of Transportation's Common Operating Environment (COE).
Senior Cloud Administrator (Okta) System OneSenior Cloud Administrator (Okta)Washington, DCYou'll have the opportunity to work with cutting-edge identity technologies while supporting enterprise impacting initiatives at one of the nation's most important financial institutions. This is a high-impact role where you'll directly contribute to the security posture and operational excellence of the Federal Reserve Board's identity infrastructure.
Sr. Application Specialist Keller North America, Inc.Sr. Application SpecialistHanover, MD$84,000–$107,000 / yearThis role serves as a subject matter expert and liaison between HR, IT, and business stakeholders to ensure HR systems meet organizational needs and support strategic initiatives. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical challenges.
NewSenior Associate, ServiceNow KPMGSenior Associate, ServiceNowWashington, DC$94,430–$202,745 / yearCompletion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management. Qualifications: Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM.
NewSenior Associate, ServiceNow ITSM KPMGSenior Associate, ServiceNow ITSMWashington, DC$94,430–$202,745 / yearCompletion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management. Qualifications: Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM.
NewSenior Associate, EVS Economic Services Data Science with Clearance KPMGSenior Associate, EVS Economic Services Data Science with ClearanceMcLean, VAMaster's degree or higher from an accredited college/university preferred; minimum of a Bachelor's degree in economics, statistics, mathematics, applied mathematics or computer science from an accredited college/university is required; coursework or minor in Information Systems, Software Engineering, Data Science or Data Analytics. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewSenior Specialist, Federal ServiceNow Developer KPMGSenior Specialist, Federal ServiceNow DeveloperWashington, DCIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
NewSenior Associate, Forensic Technology KPMGSenior Associate, Forensic TechnologyWashington, DC$88,160–$162,035 / yearBachelor's degree in computer science, engineering, digital forensics, or equivalent from an accredited college or university is required; relevant training or certifications in the field, such as GIAC (GIME, GCFE, GCFA, GASF), IACIS (CFCE), Magnet (MCME), 13Cubed (IME Gold, ILD Gold), Cellebrite (CCME, CAAF, CAFF, CAIF), or Hexordia (HMAC). If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewTax Senior Manager, M&A Real Estate KPMGTax Senior Manager, M&A Real EstateWashington, DC$133,095–$295,665 / yearBachelor's degree from an accredited college/university; licensed Certified Public Accountant (CPA), Enrolled Agent (EA) or Juris Doctor/Master of Laws (JD/LLM), in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Structure the tax aspects of multinational global private equity real estate investments, including with respect to strategic mergers, acquisitions, joint ventures, dispositions, and Initial Public Offerings (IPOs), along with drafting tax opinions, memos, structure decks and Excel models illustrating the tax benefits of alternative structures.
NewSecurity DCJS Guard Card GardaWorld Security Services U.S.Security DCJS Guard CardReston, VAAs a Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.
NewSenior Technical Business Analyst Dev Technology GroupSenior Technical Business AnalystReston, VA$80,000–$140,000 / yearAs a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy: Generous and flexible time-off policy. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.
Sr. Project Manager BERING STRAITS PROFESSIONAL SERVICES LLCSr. Project ManagerWashington DC, DCThe role requires frequent interaction with senior-level government officials, contractor leadership, and cross-functional teams through meetings, briefings, and collaborative planning sessions. Report on service requests, incidents, and project-related tickets using Zendesk, ensuring timely resolution and adherence to established service level agreements (SLAs).