MacDill AFB, Florida30+ days ago
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Align diverse organizational needs in parallel with ITSM modules within ServiceNow such as IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), and Customer Service Management (CSM).