To manage the IT Services department and set the strategic direction, provide support to the bank''s senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation. Confidence engaging with senior stakeholders, engineering teams, infrastructure partners, and third-party vendors, reporting clearly on service health, risks, incidents, dependencies, and performance, while using AI-enabled tooling, automation, metrics, and service data to boost efficiency, identify trends, and speed up resolution.